I have set up a virtual extension in FreePBX to log missed calls outside of business hours, aiming to view them in the User Control Panel (UCP). Initially, this worked, but after an update, calls (directed to this extension from a Time Condition structure) are no longer logged.
The issue occurs on multiple systems. I don’t want to use the Missed Calls Email Notifications extension or similar email-based solutions.
Interestingly, if I place this extension before the Time Condition (for example as an inbound rule destination), the call logs correctly. Also, direct calls to this extension are recorded correctly in CDR.
Can you assist in resolving this issue to ensure proper call logging in CDR?
Absolutely, I am certain of this.
After this extension, there is a specific announcement that is triggered only by the follow-me-up routine of this extension, and it is working properly.
Additionally, I have tested different FreePBX machines and various strategies to ensure I correctly understood FreePBX behavior.
For example, I even switched the source and destination extensions, and the call is always logged in the source extension but never in the destination.
Also, I directly placed extension 2 as destination in the follow-me-up routine of extension 1: in extension 1, the call is logged, but not in extension 2.
