I just changed the IVR config from a scheduled IVR paths with a greeting that prompted press 1 for paul 2 for Ringo etc, to a single greeting with no schedule and they are given the 3 digit extension to dial directly. I don’t like this option but it’s what the new boss wanted.
After setting that up, I have a single extension, 234, The bosses of course… that when dialed from teh IVR prompt will return to the IVR prompt after timeout and never actually dial the extension. All the others work fine and that extension can be dialed internally just fine.
I cant’ see any difference between this extension and any other.