I’m wondering if anyone can provide help or links. I’ve been given access to our FreePBX system to try to mine anything interesting from our phone logs. I don’t know what to make of some of the columns of the report, though. For example, there is a column called lastdata with things like SIP/110,15,trI as the value. Is there some place I can look this stuff up?
Additionally, any thoughts in general on making this stuff useful would be nice. Right now I’m filtering down to where the disposition=ANSWERED and checking out when calls happen to certain extensions and how long they take, but I can’t think of any way really capture everything because I can’t filter out when someone calls their house, etc. It would be really helpful to identify when a call starts at one extension (receptionist) and then ends up at a specific extension (technical support).