Hello everyone,
I developed a PBX API designed specifically for queue management that can run virtually in any server (local or on the cloud). Here are its main features:
- Check the queue status (AMI)
- Check the callers
- Check the members
- Check the statistics for the queue in any given time frame
- Get statistics by agent
- Get the log of missed queue calls (people who abandoned the queue)
- Add agent to the queue
- Run a deamon that check if the queue is receiving calls and no members are available
- Check the extension status and context
It uses AMI and the asterisk database. Here are some screenshots:
I’ve spend a lot of time creating this and I was wondering if there was any commercial interest on this. I was thinking as launching this as an API and later as a software with a proper UI. For the API I was thinking of charging a low value and charge more for customization and install requests. Although all the installation information will be provided.
There are a lot of things yet to be done, I know. But I was looking to know if anyone:
- Would like to suggest any features
- Would tell me if there’s any commercial interest
- Would like to test it out
Note: regarding security implications - the installation guide leverages the use of the firewall service. It has three layers of security: in app IP verification, auth token and allow list on freepbx services.
Let me know your thoughts!