I have a cascading queue setup Queue 500 get initial call and I have 10 people in there. if nobody answers or nobody is logged in it goes to a secondary Queue 501. with some of the same + some additional extensions. My problem lies with the first (Queue 500). I would like to give one or two extension a little bit of an advantage. Like one ring so they can get the call first but from appearance purposes in the queue everyone looks equal. Not funny business but we prefer out better agents to get the call first! I was reading something about wait but not sure how to implement.
Thanks in advance