Hello All,
I was finding that there's a long delay from when the call is picked up to when the attendant answers, so I added a new s,1 line to [from-sip-external] in extensions.conf so that the caller continues to hear ringing until the TrixBox plays back the attendant. Here's the line of code:
exten => s,1,Playtones(ring)
This works great, but I understand that, when changing settings using FreePBX, this line of code may be over-written.
Can someone please explain how to maintain this new functionality without adding it directly to extensions.conf? I assume the correct place to do it is in extensions_custom.conf. Do I create a [from-external-custom] context and just have the line of code above in it? Do I then have to GoTo to [from-sip-external]? I'm a bit lost at this point.
Thanks for any help you can provide,
-TM