Add queue members dynamically

FreePBX Tips and Tricks
1

Hi,

We are currently running version 5.6 distro with a custom function for joining queues:

exten => 7000,1,AddQueueMember(700,SIP/${CALLERID(num)})
exten => 7000,2,Playback(agent-loginok)
exten => 7000,3,Hangup
exten => 7001,1,RemoveQueueMember(700,SIP/${CALLERID(num)})
exten => 7001,2,Playback(agent-loggedoff)
exten => 7001,3,Hangup

Currently when a member joins the queue they are listed as SIP/extnum, however I would like to see the agent name instead (or as well as)

What would I need to add to the queue line to get this info working?

Drac

2

You can not add members like that. You are missing all the hints and other items. Go look at how FreePBX adds members with the login feature code.

3

Tony, the above method does work in as much as it logs users into the queue. It’s just that the feedback from the system won’t give me usernames, only extensions.

I did find this:

[macro-agent-add]
include => macro-agent-add-custom
exten => s,1,Wait(1)
exten => s,n,Set(QUEUENO=${ARG1})
exten => s,n,Macro(user-callerid,SKIPTTL)
exten => s,n(a3),Read(CALLBACKNUM,agent-login,)
exten => s,n,GotoIf($[${LEN(${CALLBACKNUM})}=0]?a5:a7)
exten => s,n(a5),Set(CALLBACKNUM=${IF($[${LEN(${AMPUSER})}=0]?${CALLERID(number)}:${AMPUSER})})
exten => s,n,Set(THISDEVICE=${DB(DEVICE/${REALCALLERIDNUM}/dial)})
exten => s,n,GotoIf($["${CALLBACKNUM}" = “”]?a3)
exten => s,n(a7),GotoIf($["${CALLBACKNUM}" = “${QUEUENO}”]?invalid)
exten => s,n,GotoIf($["${ARG3}" = “EXTEN” & ${DB_EXISTS(AMPUSER/${CALLBACKNUM}/cidname)} = 0]?invalid)
exten => s,n,GotoIf($["${DB(QPENALTY/${QUEUENO}/dynmemberonly)}" = “yes” & ${DB_EXISTS(QPENALTY/${QUEUENO}/agents/${CALLBACKNUM})} != 1]?invalid)
exten => s,n,ExecIf($["${QREGEX}" != “”]?GotoIf($["${REGEX("${QREGEX}" ${CALLBACKNUM})}" = “0”]?invalid))
exten => s,n,ExecIf($["${ARG2}" != “”]?Authenticate(${ARG2}))
exten => s,n,ExecIf($[${DB_EXISTS(AMPUSER/${CALLBACKNUM}/cidname)} = 1 & “${DB(AMPUSER/${CALLBACKNUM}/queues/qnostate)}” != “ignorestate”]?AddQueueMember(${QUEUENO},Local/${CALLBACKNUM}@from-queue/n,${DB(QPENALTY/${QUEUENO}/agents/${CALLBACKNUM})},${DB(AMPUSER/${CALLBACKNUM}/cidname)},hint:${CALLBACKNUM}@ext-local))
exten => s,n,ExecIf($[${DB_EXISTS(AMPUSER/${CALLBACKNUM}/cidname)} = 1 & “${DB(AMPUSER/${CALLBACKNUM}/queues/qnostate)}” = “ignorestate”]?AddQueueMember(${QUEUENO},Local/${CALLBACKNUM}@from-queue/n,${DB(QPENALTY/${QUEUENO}/agents/${CALLBACKNUM})},${DB(AMPUSER/${CALLBACKNUM}/cidname)}))
exten => s,n,ExecIf($[${DB_EXISTS(AMPUSER/${CALLBACKNUM}/cidname)} = 0]?AddQueueMember(${QUEUENO},Local/${CALLBACKNUM}@from-queue/n,${DB(QPENALTY/${QUEUENO}/agents/${CALLBACKNUM})}))
exten => s,n,UserEvent(Agentlogin,Agent: ${CALLBACKNUM})
exten => s,n,Wait(1)
exten => s,n,Playback(agent-loginok&with&extension)
exten => s,n,SayDigits(${CALLBACKNUM})
exten => s,n,Hangup
exten => s,n,MacroExit()
exten => s,n(invalid),Playback(pbx-invalid)
exten => s,n,Goto(a3)

;–== end of [macro-agent-add] ==–;

in extensions_additional.conf. So in theory I should be able to copy the code into my custom feature and it should login the agent using 7000…

I will give it a go and get back…

Thanks for the advice :slight_smile:

Drac

4

Ok, by setting the QUEUENO variable to 700 this worked in joining a member to a queue and gave me the Username rather than the SIP/exten. However, the user has to enter their exten number for this to work (which in the past have proven too much for our users). So I need the code to read the number calling 7000 and add them to the queue. As you may well guess, my knowledge on this matter is limited so a little help goes a long way.

Regards
Drac

5

We have a feature code just for this. *45 logs the agent into every queue they are listed as a dynamic member of in the Queue module.

6

We did use the *45 option in the past, but I hadn’t realised that just dialling 45 would log you in to any queue you are a dynamic member of, so we had been using 45500#, and we also tried with 500 which would prompt the user to enter their ext number, which in turn was too difficult for some users.

I did get my method to work in the end…So I have learnt something new, which is always a bonus, even if I didn;t need to learn it:

; Join queue 700 and allow Username to be passed rather than SIP/extn
exten => 7000,1,Wait(1)
exten => 7000,n,Macro(user-callerid,SKIPTTL)
exten => 7000,n,Set(CALLBACKNUM=${AMPUSER})
exten => 7000,n,AddQueueMember(700,Local/${CALLBACKNUM}@from-queue/n,${DB(AMPUSER/${CALLBACKNUM}/cidname)})
exten => 7000,n,UserEvent(AgentLogin,Agent:${CALLBACKNUM})
exten => 7000,n,Wait(1)
exten => 7000,n,Playback(agent-loginok&with&extension)
exten => 7000,n,SayDigits(${CALLBACKNUM})
exten => 7000,n,Wait(2)
exten => 7000,n,Hangup
exten => 7000,n,MacroExit()

So wasn’t a complete waste of time.

Thanks again for your help, it pointed me to where I needed to be

Drac