I am very new here and I immediately come up with a rather complicated question.
I will try to explain as well as possible what I want to achieve.
For my company, two people are on standby every night to be able to perform work. This couple is put together the night before and is different every day. When a call is made to our line during the night, one of the first two x seconds must be called. If number one does not answer for some reason, the second person must be called.
There is a group of 4 people who complete these standby services. So there are twelve different options with regard to the classification of the service.
I prefer to make these twelve options presets in FreePBX which I (or 1 of the 4 colleagues) can easily set by phone by making a call, making a choice and entering a code that corresponds to activating one of the twelve presets. This preset is then active from 11 pm to 7 am.
Is this possible? If so; how can i do this? Did I not mention something clearly enough; let me know!
Thank you very much in advance!