I’m receiving the “Access Denied” message when trying to toggle the call recording on/off using *1 in Zulu.
This issue is specific to Zulu, if the user is using the IP Phone at their desk this feature works as normal without any issues.
This is how the extension is setup in FreePBX
I’ve looked around for more info on this issue but I’m not seeing much out there, also I’ve been looking thru all the extension settings, Zulu settings, etc. but not having any luck.
Does anyone have any ideas?