Hi all, looking for some advice on how to approach this.
We want to be able to take orders, and then have the customer pay for the order without ever letting the customer service rep hear the credit card information.
I have thought of a few ways to do this but not sure the best approach:
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CSR takes the order, then transfers the customer to an IVR along with inputting the order number so the IVR knows the order number, and then the IVR asks customer for CC info/expiration date. After IVR completes CC info + order number are sent to an API to input the order into the system.
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CSR takes the order, then transfers the customer to an IVR and then the IVR asks customer for CC info/expiration date and order number. After IVR completes CC info + order number are sent to an API to input the order into the system. This is probably a bad idea because the customer would enter the wrong order number.
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Pay for some 3rd party service that takes CC info over the phone and use a dynamic route to send the customer to that portal. Not preferred but if you have any suggestions for companies that do this please let me know.
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CSR takes order, tells customer they have to enter CC info, then CSR presses special code, asterisk mutes DTMF codes, (PauseMonitor?) and asterisk then sends that CC info to an API where the CC info and order number are processed.
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Something I have not thought of yet. I am open to all suggestions.