Aastra 480i and 9133i not starting hold music

General Help
1

Hi guys, just moved over to FreePBX from Trixbox a few months ago. One issue we are having is our Aastra phones (480i and 9133i) do not trigger hold music when putting a caller on hold. In addition, the system drops the caller after about 15-30 seconds of the hold button being pressed on the Aastra phone.

I have looked everywhere on the forum to see what the solution is but found nothing. I suspect the SIP “hold” message is not being received by the server from the Aastra phones. Any ideas?

2

https://issues.asterisk.org/jira/browse/ASTERISK-18086

It appears to have been fixed in 1.8.8.0-1 I have not tested.

3

Has this been fixed. I have been having this issue for months now ( our 480I’s cannot put a line on hold because there is no MOH and the caller is dropped after 30 seconds )but I have not seen a fix which has been implemented on freepbx. I heard is was supposed to come with Asterisk 1.8.9. How can I upgrade?

4

What distro are you using for your install. The FreePBX upgrades only upgrade FreePBX GUI you need to upgrade Asterisk.

5

Hey Tony,

My apologies for my ignorance in posting in the wrong area. I started this box with the 2.10.0 distro back in February. I understand Asterisk is separate from Freepbx. I thought that I was able to update it through module admin. I think all I need to do is get Asterisk to 1.8.9 ( Now showing as 1.8.8.0 ).