I have this scenario from my boss when I’m trying to setup asterisk in my office.
Consider a client X calls from outside. The call is directly routed to an extension now (Receptionist 100). He/She should be able to answer the call, and in the same call make a transfer to my boss and ask if he’s free. If he’s not remove him from the call and remove the hold on the client call and tell him to call later.
Is it possible to put a call on hold and make a call with that to another extension in Asterisk ?
NOTE : I know we can transfer calls directly with ## and I am not asking about that. I need to be in the call, and hold the call and make one more to my boss within this call… or have it configured like that.