While I provisionally agree with this, I also think the devil is in the details in the statement. For example, there has been plenty in the way of unnecessary alienation of the user base by the vendor of late. Speaking for myself:
- Code quality has degraded to the point that I’m afraid to update systems.
- Support, as I’ve detailed, is flat ineffective
- Vendor response to privately voicing concerns about the two items above is platitudes and inaction
- Vendor response to public voicing of those concerns is usually blame, castigation, obfuscation, and forum-banning
I, and plenty of others, would prefer to run on-prem systems. Ultimately, I think there will be a general swing back toward this as people realize that handing off their data and systems to giant companies compelled by boards, institutional shareholder, and crazed large investors to monetize customer systems and data to every degree possible, is not conducive to conducting a successful business. I think those big companies see that coming, too, as they are slowly but consistently making it harder to take your data off their platforms and leave. The cost to run on-prem Exchange is going to triple this Fall, for example.