I’m confused … either way of accessing voicemail always ends up with requiring a mailbox selection.
I am trying to get handsets to monitor a different mailbox, and be able to *97 to that mailbox without having to specify it.
So exten 1002, i want MWI working for mailbox 2500. Under exten settings, if I set 2500 or 2500@default as teh mailbox, then teh MWI works however the My Voicemail access does not (always get Comedian Mail, Mailbox?). If i set 2500@device, neither the access nor the MWI work.
Using asterisk 11 with fpbx 2.11.
Anyone here care to help me with this issue? A lot of my customers like to have just one single mailbox (if i can use Cisco terms, a GDM). It would be nice if the Messages key on the phone only prompted for PIN…
This is how it’s suppose to work. @device is for voicemail, not retrieval. During the retrieval processes FreePBX checks to make sure you aren’t “spoofing” your device to gain access to the voicemail system.
I have a common mailbox with multiple phones. The voice mail lights come on every phone using the mailbox xxx@device. However the only way I’ve found to retrieve the voice mail is for them to enter the common mailbox number then the password. I think I COULD program a key on their phone to do that instead of using the regular Voicemail button but I never have.
When I have it set to xxx@device, when it isn’t the same extension as the phone, the MWI doesn’t work.
Think I will just need to settle with xxx@default - the MWI works and the customer will have to dial the mailbox each time. I don’t want to set the mailbox as part of what the button dials (yes, could go with *97xxxx, already thought of that but I want to keep the phone configs fairly generic).