911 - This number cannot be completed as dialed

Hi Everyone,

I recently inherited an existing FreePBX installation and am still getting the hang of it. Murphy’s Law would have it that the first week on my watch, the system stops being able to dial out to 911. The message is: This number cannot be completed as dialed.

This is on a recent version of FreePBX (it’s not complaining about being out of date).

Has anyone dealt with this issue before? Any insight or guidance is appreciated!

Thank you,


Make sure you have a outbound route setup for 911 and make sure your provider allows you to call 911

Thank you, Tony - that was enough information for me to fix the issue the same day you posted (apologies for the delay). What I was wondering was how this got broken in the first place, but anyhow thanks again for the assistance.