Problem (freepbx 2.4) : when calling from the outside and entering the ivr, the user can’t dial the remote branch extensions 1xx. They receive I am sorry this is not a valid extension.
SETUP: We have two locations, NYC and LI.
The two servers are connected via aix2 trunks.
Previously i was able to make these brach office calls through the ivr by adding these two lines in extensions_custom.conf
[ext-local-custom]
exten => _1xx,1,dial(iax2/SYOSSET/${EXTEN}
Since upgrading to 2.4 it stopped working. Not sure if it was the upgrade or something else i goofed on that broke it.
I have search freepbs website and seen others use dundi to get this functionality, but i don’t believe that’s the route i would like to take.
I am able to make interoffice calls with no problem. I have even created misc destinations and that works as well.
How can i enable branch office dialing within the IVR module?
Why is the custom line not being loaded into the ivr menu?
Another question is: Why after putting in the above custom line, calls seem to come from device 1XX and not John Doe 1xx?
Which logs should i look at to help me find the source of the problem.
Thanks in advance.
nycvoipCLI> set verbose 3
Verbosity was 1 and is now 3
nycvoipCLI>
– Accepting call from ‘516XXXXXXX’ to ‘4627’ on channel 0/1, span 1
– Executing Set(“Zap/1-1”, “DID=4627”) in new stack
– Executing Goto(“Zap/1-1”, “s|1”) in new stack
– Goto (from-zaptel,s,1)
– Executing NoOp(“Zap/1-1”, “Entering from-zaptel with DID == 4627”) in new stack
– Executing Ringing(“Zap/1-1”, “”) in new stack
– Executing Set(“Zap/1-1”, “DID=4627”) in new stack
– Executing NoOp(“Zap/1-1”, “DID is now 4627”) in new stack
– Executing GotoIf(“Zap/1-1”, “1?zapok:notzap”) in new stack
– Goto (from-zaptel,s,8)
– Executing NoOp(“Zap/1-1”, “Is a Zaptel Channel”) in new stack
– Executing Set(“Zap/1-1”, “CHAN=1-1”) in new stack
– Executing Set(“Zap/1-1”, “CHAN=1”) in new stack
– Executing Macro(“Zap/1-1”, “from-zaptel-1|4627|1”) in new stack
– Executing NoOp(“Zap/1-1”, “Returned from Macro from-zaptel-1”) in new stack
– Executing Goto(“Zap/1-1”, “from-pstn|4627|1”) in new stack
– Goto (from-pstn,4627,1)
– Executing Set(“Zap/1-1”, “__FROM_DID=4627”) in new stack
– Executing Gosub(“Zap/1-1”, “app-blacklist-check|s|1”) in new stack
– Executing LookupBlacklist(“Zap/1-1”, “”) in new stack
– Executing GotoIf(“Zap/1-1”, “0?blacklisted”) in new stack
– Executing Return(“Zap/1-1”, “”) in new stack
– Executing GotoIf(“Zap/1-1”, “0 ?cidok”) in new stack
– Executing Set(“Zap/1-1”, “CALLERID(name)=516XXXXXXX”) in new stack
– Executing NoOp(“Zap/1-1”, “CallerID is “516XXXXXXX” <516XXXXXXX>”) in new stack
– Executing Goto(“Zap/1-1”, “ivr-8|s|1”) in new stack
– Goto (ivr-8,s,1)
– Executing Set(“Zap/1-1”, “LOOPCOUNT=0”) in new stack
– Executing Set(“Zap/1-1”, “__DIR-CONTEXT=default”) in new stack
– Executing Set(“Zap/1-1”, “_IVR_CONTEXT_ivr-8=”) in new stack
– Executing Set(“Zap/1-1”, “_IVR_CONTEXT=ivr-8”) in new stack
– Executing GotoIf(“Zap/1-1”, “0?begin”) in new stack
– Executing Answer(“Zap/1-1”, “”) in new stack
– Executing Wait(“Zap/1-1”, “1”) in new stack
– Executing Set(“Zap/1-1”, “TIMEOUT(digit)=3”) in new stack
– Digit timeout set to 3
– Executing Set(“Zap/1-1”, “TIMEOUT(response)=10”) in new stack
– Response timeout set to 10
– Executing BackGround(“Zap/1-1”, “custom/Greeting&custom/MainMenu”) in new stack
– Playing ‘custom/Greeting’ (language ‘en’)
– Invalid extension ‘1’ in context ‘ivr-8’ on Zap/1-1
== CDR updated on Zap/1-1
– Executing Playback(“Zap/1-1”, “invalid”) in new stack
– Playing ‘invalid’ (language ‘en’)
– Executing Goto(“Zap/1-1”, “loop|1”) in new stack
– Goto (ivr-8,loop,1)
– Executing Set(“Zap/1-1”, “LOOPCOUNT=1”) in new stack
– Executing GotoIf(“Zap/1-1”, “0?hang|1”) in new stack
– Executing Goto(“Zap/1-1”, “ivr-8|s|begin”) in new stack
– Goto (ivr-8,s,8)
– Executing Set(“Zap/1-1”, “TIMEOUT(digit)=3”) in new stack
– Digit timeout set to 3
– Executing Set(“Zap/1-1”, “TIMEOUT(response)=10”) in new stack
– Response timeout set to 10
– Executing BackGround(“Zap/1-1”, “custom/Greeting&custom/MainMenu”) in new stack
– Playing ‘custom/Greeting’ (language ‘en’)
– Channel 0/1, span 1 got hangup request, cause 16
== Spawn extension (ivr-8, s, 10) exited non-zero on ‘Zap/1-1’
– Executing Hangup(“Zap/1-1”, “”) in new stack
== Spawn extension (ivr-8, h, 1) exited non-zero on ‘Zap/1-1’
– Hungup ‘Zap/1-1’
