Ok so I was approached by a customer with a scenario.
In this scenario we will be calling the inbound caller “Sally Wrinkles”, the Local FPBX extension “1101” user “Bob White”, and lastly the external 3rd party “Steve’s Glass Repair”.
Sally Wrinkles calls into the FPBX and is routed to Bob White who answers the phone. He works with Sally and needs to transfer her to her local glass company “Steve’s Glass Repair”. Now Bob would like to do one keycode to produce this this conference bridge between Sally and Bob and Steve’s Glass Repair. He would like to be able to talk to Sally and Steve’s Glass Repair at the same time and then drop off the call allowing Sally and Steve’s Glass Repair to finish the call.
This is my scenario names and descriptions have been changed. But the call flow and setup is exactly what i am looking to allow.
Since Bob is using a PC program to answer calls and transfer calls they have a programmed button to allow him to transfer calls to Steve’s Glass Repair that gets used hourly. I can do a *2(Insert DID for Steve’s Glass Repair here) but that transfers the call. What they want is to do an conference transfer. Like on my Yealink phones. Transfer On Conference Hang up.
I know i need to start looking at creating a custom dialplan but i wanted to reach out to the forums to see if anyone has ever had this scenario.