2023 - Ringback on long hold Sangoma Talk & Devices

[VoIPTek]

Hello All,

I have read through some of the older posts, and looked through menu options and not found a solution.
Is there a way when I put a person on hold (not parking lot) to have it ring my phone after 1 minute, to insure we don’t leave the client hanging on the phone too long, and then dropping calls.

Thanks

[jcolp (Joshua Colp)]

This is an endpoint/device feature, not an Asterisk side feature, so it would depend on which one you are referring to.

[VoIPTek]

I didn’t take that into consideration, I’ll visit the device settings.
Thanks!

[VoIPTek]

I realized some of these extensions are Sangoma Desktop App and I’m not seeing anything there…

[SterlingPkg (Richard Barr)]

In the past I’d used this, I’m not sure it was ever all that reliable (but I had other system wide issues at the time)

Blind Transfer callback if not answered after n time

The code they presented was this: [custom-test_transfer] exten => _X.,1,NoOp(Entering custom-test_transfer) exten => _X.,n,Set(timeoutd=25) ; set timeout in seconds exten => _X.,n,Set(extLeng=${LEN(${EXTEN})}) exten => _X.,n,NoOp(The extenlength is ${extLeng}) exten => _X.,n,Dial(Local/${EXTEN}@from-internal,${timeoutd}) exten => _X.,n,Set(CALLERID(name)=RB:${CALLERID(name)}) exten => _X.,n,Dial(Local/${BLINDTRANSFER:4:${extLeng}}@from-internal) exten => _X.,n,Hangup()` It actually doe…

Other (probably better ways) to handle this:

• per extension voicemail
• set the findme/followme no answer destination for each extension to an appropriate place (reception extension, site wide voicemail etc)
• use call parking
• have the attendant call ahead before transferring
• attended transfers