2 returned call feature questions

[freepbxuser2021]

hi, i have 2 feature questions about freepbx

1. is it possible that if someone made an incoming call into a queue, and one of the agents picked up the call, talked to the caller, ended the call. now the the person calls again, is it possible for the q to direct the call to the same agent (if available of course)?
2. similar. if an agent (or just an extension not related to any q) picks up the phone and makes an outgoing call to a destination, using the same main number all the users share, and that destination number did not answer. now that destination person calls back, is it possible for the call to be redirected to the person who was looking for him?

thank you in advance

[PitzKey (Itzik)]

Who was I talking to? New sample dialplan for boomerang

Dreary day here today. I got some yard work done before the drizzle started, but now I need a rainy Saturday project. I am calling this boomerang, but need a better name I think. From time to time we get queries in the forum here asking for some way to automatically route an inbound call to the last person they were speaking with. Until yesterday, my thinking was that a sufficiently complex SQL query to figure out the extension from CDR/CEL database, would be the only way to make that happen. B…