Frequently Asked Questions

Where can I find documentation?

Please see our WIKI at https://sangomakb.atlassian.net/wiki/spaces/FP/overview

How can I file a bug report or request a new Feature?

Open Source:
Visit our issue tracker at: GitHub - FreePBX/issue-tracker: The unified FreePBX issue tracker.

Security Reporting:
Visit our separate security issue tracker at: GitHub - FreePBX/security-reporting: FreePBX Security Reporting
Read our policy on responsible security reporting at: Security Overview · FreePBX/security-reporting · GitHub

Commercial:
Setup and/or access your account on the Sangoma community portal.

Is there a paid support option?

Please see: Training & Support | FreePBX - Let Freedom Ring

Do you offer Training?

Please come to the next AstriCon for some in-person education and peer networking opportunities.

Also, please keep this Sangoma University link in your bookmarks for future training and certification classes: https://training.sangoma.com/

Where can I Signup for the Forums?

You can sign up for a new forum account at the FreePBX Community Signup page.

Code of Conduct

Most of the rest of this FAQ page deals with proper forum etiquette. It will only take a few minutes to read - please just do it, this is a big fun group, and we need your help to keep it great!

This is a Civilized Place for Public Discussion

Please treat this discussion forum with the same respect you would a public park. We, too, are a shared community resource — a place to share skills, knowledge and interests through ongoing conversation.

These are not hard and fast rules, but merely aids to the human judgment of our community. Use these guidelines to keep this a clean, well-lighted place for civilized public discourse.

Improve the Discussion

Help us make this a great place for discussion by always working to improve the discussion in some way, however small. If you are not sure your post adds to the conversation, think about what you want to say and try again later.

The topics discussed here matter to us, and we want you to act as if they matter to you, too. Be respectful of the topics and the people discussing them, even if you disagree with some of what is being said.

One way to improve the discussion is to discover ones already happening. Please spend some time browsing the topics here before replying or starting your own, and you’ll have a better chance of meeting others who share your interests.

Be Agreeable, Even When You Disagree

You may wish to respond to something by disagreeing with it. That’s fine. But, remember to criticize ideas, not people. Please avoid:

  • Name-calling.
  • Ad hominem attacks.
  • Responding to a post’s tone instead of its actual content.
  • Knee-jerk contradiction.

Instead, provide reasoned counter-arguments that improve the conversation.

Your Participation Counts

The conversations we have here set the tone for everyone. Help us influence the future of this community by engaging in discussions that make this forum an interesting place to be — and avoiding those that do not.

Discourse provides tools that enable the community to collectively identify the best (and worst) contributions: favorites, bookmarks, likes, flags, replies, edits, and so forth. Use these tools to improve your own experience, and everyone else’s, too.

Let’s try to leave our park better than we found it.

If You See a Problem, Flag It

Moderators have special authority; they are responsible for this forum. But so are you. With your help, moderators can be community facilitators, not just janitors or police.

When you witness inappropriate behavior, refrain from responding. Engaging with it only validates the behavior, drains your energy, and wastes everyone’s time. Just flag it. If enough flags accrue, action will be taken, either automatically or by moderator intervention.

To maintain our community, moderators reserve the right to remove any content and user account for any reason at any time. Moderators do not preview new posts from existing verified reputable users in any way; the moderators and site operators assume no responsibility for any content posted by the community.

Always Be Civil

Nothing sabotages a healthy conversation like rudeness:

  • Be civil. Don’t post anything that a reasonable person would consider offensive, abusive, or hate speech.
  • Keep it clean. Don’t post anything obscene or sexually explicit.
  • Respect each other. Don’t harass or grief anyone, impersonate people, or expose their private information.
  • Respect our forum. Don’t post spam or otherwise vandalize the forum.

These are not concrete terms with precise definitions — avoid even the appearance of any of these things. If you’re unsure, ask yourself how you would feel if your post was featured on the front page of the New York Times.

This is a public forum, and search engines index these discussions. Keep the language, links, and images safe for family and friends.

Keep It Tidy

Make the effort to put things in the right place, so that we can spend more time discussing and less cleaning up. So:

  • Don’t start a topic in the wrong category.
  • Don’t cross-post the same thing in multiple topics.
  • Don’t post no-content replies.
  • Don’t divert a topic by changing it midstream.
  • Don’t sign your posts — every post has your profile information attached.

Rather than posting “+1” or “Agreed”, use the Like button. Rather than taking an existing topic in a radically different direction, use Reply as a Linked Topic.

Post Only Your Own Stuff

You may not post anything digital that belongs to someone else without permission. You may not post descriptions, links to, or methods for stealing someone’s intellectual property (software, video, audio, images), or for breaking any other law. You may not post output from Large Language Models without giving them proper credit eg. “I copied this from …”

Powered by You

This site is operated by your friendly local staff and you, the community. If you have any further questions about how things should work here, open a new topic in the site feedback category and let’s discuss! If there’s a critical or urgent issue that can’t be handled by a meta topic or flag, contact us via the staff page.

Terms of Service

Yes, legalese is boring, but we must protect ourselves – and by extension, you and your data – against unfriendly folks. We have a Terms of Service describing your (and our) behavior and rights related to content, privacy, and laws. To use this service, you must agree to abide by our TOS.