VoiceMail Light not lighting on phones

Distro Discussion & Help
1

hi, i have a new install of 10.13.66.19, with some grandstream phones. the voicemail light is not lighting. I have been searching a lot and stumbled across this:
https://community.asterisk.org/t/fixed-voicemail-light-notification/8572/2
which indicates that the mailbox has to agree with the section heading in voicemail.conf.

so when I look at my pjsip.aor.conf file, i see my extensions like this:

[5028]
type=aor
mailboxes=5028@device
max_contacts=1
remove_existing=yes
maximum_expiration=7200
minimum_expiration=60
qualify_frequency=60

but when i look at my voicemail.conf, the section looks like this:

[default]
5028 => 1111,person,[email protected],attach=no|saycid=no|envelope=no|delete=no

note that voicemail section header is default, while the mailbox is @device…so, am I right in thinking this is a problem…if so, why is it like this? I do not edit these files, I only make changes in the gui?

thanks for your help

2
3

I do not know about the grandstream phones, but the Yealink phones have a setting for this.

Use account.x.subscribe_mwi = 1 to have the phone solicit for MWI (which is the default for PJSIP in FreePBX 13).

Apparently with chan_sip it would try both or something. I’m not clear on that, but with chan_pjsip it only works as specified.

image.png1148×108 22.5 KB

4

If you would consider using the commercial EPM it will create the config files for you with message waiting working right out of the box. :wink:

5

This issue is caused by a difference in chan_pjsip vs chan_sip.

Telling people that the answer is to buy something is not a great way to earn respect.

6

Interesting that you took it that way. The only reason I suggested that is because I was thinking that you were having problems programming the phone and the epm makes it pretty fool proof.
I am very well respected amongst my peers with 32 years of experience in the industry, but I cannot please everyone I guess.

1 Like
7

FrankB,
I am sorry I did not mention it, but I am in fact using Commercial EPM. I have found that there is much that Commercial EPM does not handle. I am looking into the mwi setting on my grandstream phone. i will report back my findings.

thanks

8

thanks for pointing me in this direction, there is a similar setting for grandstream phones, i am investigating now, and will let everyone know.

thanks