Hi Everyone,
I am trying to create a new application that can pause and unpause agents in all queues. Right now I am trying to use the following command without any luck. I believe I have the wrong “Channel Name” aka “Member” but I am unsure where to find this for each extension.
queue pause member SIP/201
201 is my extension number I am trying to pause in all queues. I am getting a response of:
Command 'queue pause member SIP/201' failed.
What am I doing incorrectly here?