I enabled call recording in a queue simulating a little call-center.
Recording mode=After answered
When the agent answer , the call is recorded with the filename:
q-[queue_number]-[caller_number]-[date]-[time]-[other_numbers].wav
This way I cannot find/sort recordings based on agent extension number, like is mostly requested here.
Is it possible to name the queue recordings by extension of agent who answers the call ??
Is Call Recordings Commercial module able to sort queue recordings by agent ?
Thank you