Audio Delay on internal extensions

General Help
1

Hi everyone,

A client of mine was recently moved from an on-prem PBX to a hosted one. Incoming and outgoing calls work fine, but calls to internal extensions have an audio delay.
What could lead to this?

Thanks,
Chris

2

Crappy Hosting? Seriously, where are they being hosted from? Round-trip time of more than 300ms might be noticeable - 500ms+ would certainly be noticeable, but that would be terrible delay - you would even see that on inbound/outbound if the first leg was that slow.