Hi Everyone!
I feel really dumb posting this here but I have nowhere else to go :’(
I have a Grandstream adapter (HTC502) that is currently setup with two different FreePBX extensions. Both extensions can make outgoing calls. One extension can make and receive outgoing calls. However, the second extension, on the same device, cannot receive incoming calls. The calls go straight to voicemail, as if the peer wasn’t registered (qualify=yes is setup for both extensions)
Both extensions are showing as registered, but I can’t figure out why the second extension is not receiving calls! Here’s what the CLI shows when I place a phone call to the extension:
-- Called SIP/CLIENTEXTENSION#
[2015-06-16 17:58:06] NOTICE[11198][C-00011685]: chan_sip.c:23006 handle_response_invite: Failed to authenticate on INVITE to '"MY NAME HERE" <sip:[email protected]>;tag=as31f7ce15'
-- SIP/CLIENTEXTENSION#-0000e711 is circuit-busy
== Everyone is busy/congested at this time (1:0/1/0)
I’ve checked to see if DND is enabled, and it is not. When I ran a SIP trace through Wireshark, this came up:
|
Time | my.freepbx.com |
| | | their.network.com |
|10.228872| INVITE SDP (g711U g7 |SIP From: "MY CID" <sip:[email protected] To:<sip:theirextension#@their.network.com:5060
| |(5060) ------------------> (5060) |
|10.263968| 100 Trying| |SIP Status
| |(5060) <------------------ (5060) |
|10.270198| 401 Unauthorized |SIP Status
| |(5060) <------------------ (5060) |
|10.270430| ACK | |SIP Request
| |(5060) ------------------> (5060) |
|10.270786| INVITE SDP (g711U g7 |SIP From: "MY CID" <sip:[email protected] To:<sip:theirextension#@their.network.com:5060
| |(5060) ------------------> (5060) |
|10.315136| 100 Trying| |SIP Status
| |(5060) <------------------ (5060) |
|10.321283| 401 Unauthorized |SIP Status
| |(5060) <------------------ (5060) |
|10.321505| ACK | |SIP Request
| |(5060) ------------------> (5060) |
|10.321856| INVITE SDP (g711U g7 |SIP From: "MY CID" <sip:[email protected] To:<sip:theirextension#@their.network.com:5060
| |(5060) ------------------> (5060) |
|10.379295| 100 Trying| |SIP Status
| |(5060) <------------------ (5060) |
|10.385345| 401 Unauthorized |SIP Status
| |(5060) <------------------ (5060) |
|10.385581| ACK | |SIP Request
| |(5060) ------------------> (5060) |
|10.385875| INVITE SDP (g711U g7 |SIP From: "MY CID" <sip:[email protected] To:<sip:theirextension#@their.network.com:5060
| |(5060) ------------------> (5060) |
|10.436845| 100 Trying| |SIP Status
| |(5060) <------------------ (5060) |
|10.443112| 401 Unauthorized |SIP Status
| |(5060) <------------------ (5060) |
|10.443361| ACK | |SIP Request
| |(5060) ------------------> (5060) |
What could be causing there to be the 401 error that is refusing the incoming calls? Any help would be much appreciated!