Zulu Voicemails

If users listen to a voicemail in Zulu, the voicemail shows it was listened to but the deskphone is still blinking a new voicemail.


Make sure you’re on the latest version of the client, and the latest version of Zulu Server. If it’s still showing the new message indicator, open a support ticket at support.sangoma.com.

After listening to a voicemail, the client sends a request to Zulu to move the voicemail to the “Old” folder, which should be picked up by Asterisk and send MWI to the phones to tell them to stop blinking. I can’t think of any reason why that wouldn’t be working :frowning:

Here are the versions installed.

  • Zulu Client: v3.3.1+103 © Sangoma
  • Zulu Server: © Sangoma
  • PBX: v14.0.13.24 © Sangoma

Your model of phone and the advanced settings of the extension could make a difference here.

Some phones subscribe for MWI and some don’t.

FreePBX has a setting on the advanced tab for Auto/Solicted/Unsolicited

Try unsolicited instead of auto is generally my first suggestion.

Thanks Jared, Setting to unsolicited fixed the issue.
Phones are Sangoma S505s

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.