If users listen to a voicemail in Zulu, the voicemail shows it was listened to but the deskphone is still blinking a new voicemail.
Make sure you’re on the latest version of the client, and the latest version of Zulu Server. If it’s still showing the new message indicator, open a support ticket at support.sangoma.com.
After listening to a voicemail, the client sends a request to Zulu to move the voicemail to the “Old” folder, which should be picked up by Asterisk and send MWI to the phones to tell them to stop blinking. I can’t think of any reason why that wouldn’t be working
Here are the versions installed.
- Zulu Client: v3.3.1+103 © Sangoma
- Zulu Server: 220.127.116.11 © Sangoma
- PBX: v18.104.22.168 © Sangoma
Your model of phone and the advanced settings of the extension could make a difference here.
Some phones subscribe for MWI and some don’t.
FreePBX has a setting on the advanced tab for Auto/Solicted/Unsolicited
Try unsolicited instead of auto is generally my first suggestion.
Thanks Jared, Setting to unsolicited fixed the issue.
Phones are Sangoma S505s