Zulu Softphone

I can login to the Windows Zulu client but it just says “Softphone reconnecting…”

These are the details of our system

FreePBX 15.0.16.44
Zulu Client: v3.4.0+168
Zulu Server: 15.0.58.3

Zulu Log file shows

March 3rd 2020, 1:17:10 pm - debug: [“sipjs - sip.transport - undefined: Transport error: The Websocket had an error”] - warn
March 3rd 2020, 1:17:10 pm - debug: [“sipjs - sip.transport - undefined: WebSocket disconnected (code: 1006)”] - log
March 3rd 2020, 1:17:10 pm - debug: [“sipjs - sip.transport - undefined: WebSocket closed without SIP.js requesting it”] - warn
March 3rd 2020, 1:17:10 pm - debug: [“sipjs - sip.transport - undefined: Attempting to transition status from 0 to 3”] - log
March 3rd 2020, 1:17:10 pm - debug: [“sipjs - sip.transport - undefined: Reconnection attempt 116 failed”] - log
March 3rd 2020, 1:17:10 pm - debug: [“sipjs - sip.transport - undefined: trying to reconnect to WebSocket wss://192.168.20.1:8002/ws (reconnection attempt 117)”] - log
March 3rd 2020, 1:17:15 pm - debug: [“sipjs - sip.transport - undefined: connecting to WebSocket wss://192.168.20.1:8002/ws”] - log
March 3rd 2020, 1:17:17 pm - debug: AccountManager - get - 0a6cd0c572284caae4d1b67825b14119072136ee
March 3rd 2020, 1:17:17 pm - debug: AccountManager - get - 0a6cd0c572284caae4d1b67825b14119072136ee
March 3rd 2020, 1:17:17 pm - debug: WebSocketConnection - sendCommand - 24a1869e-ea43-4e71-8072-d146843390bc - {“command”:“pull”,“type”:“ping”,“id”:“24a1869e-ea43-4e71-8072-d146843390bc”}
March 3rd 2020, 1:17:17 pm - debug: WebSocketConnection - connect - onmessage - Data length: 80
March 3rd 2020, 1:17:17 pm - debug: WebSocketConnection - connect - onmessage - actionid: 24a1869e-ea43-4e71-8072-d146843390bc

@cyeit,

Sounds like the Zulu proxy is having trouble reaching the HTTPS port on Asterisk. You’ll need to raise a support ticket on support.sangoma.com.

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