Asterisk 16.13.0
Freepbx 15.0.16.77
Zulu 15.0.58.9
i can use Zulu on Desktop (Zulu Client: v3.5.2+215 on Windows 10) to call and receive, and also in UCP Panel via web !! but on Android or Ios i can only call. If i received a call after 1-3 second i have this notification :
zulu automatically ended a call for an account no longer registered on this device
If i enable debug on smarthpone i have :
{“2020-11-06T16:39:48.067Z”:"c5cad88b-b5ab-4aed-b366-fb396f14857f - NetConnectivity - checkPBXConnections - REGULAR PING - ",“2020-11-06T16:39:48.125Z”:“c5cad88b-b5ab-4aed-b366-fb396f14857f - PBXAccount - PingResponse - 58”,“2020-11-06T16:39:53.140Z”:"actions/sipaccount - processPN - invalid accountId - NetConnectivity - INCALL - ",“2020-11-06T16:39:53.165Z”:“actions/sipaccount - invalidAccountEndCall - reportEndCallWithUUID - c2e30a4f-3b40-568d-88c4-a44716fdc16d - mobileans88cfbed7-8f50-4d51-b26e-ab7bfbca199c.0”,“2020-11-06T16:39:58.076Z”:"c5cad88b-b5ab-4aed-b366-fb396f14857f - NetConnectivity - checkPBXConnections - REGULAR PING - ",“2020-11-06T16:39:58.138Z”:“c5cad88b-b5ab-4aed-b366-fb396f14857f - PBXAccount - PingResponse - 62”}
I tried to reset license
Reste token
delete and reinstall app
Change phone (Samsung S20 e Iphone 11 Pro Max)
Change Wifi
restart zulu server
reboot pabx
I opened a Ticket but Support is more interested to migrate on Sangoma Connect…i cannot use a normal siphone on 5060 port to all user, and Sangoma connect don’t have the same features. Now i consider a downgrade and a different \ normal sofphone !
Now i have a lot of people in smart working due to lock down in my country, so it’s a big problem… support can’t give me any ETA, it could be 2 weeks or more…
I need to buy more than 500 license. All test was ok last week, and now stop to work !!
Someone have the same problem ?