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Zulu not connecting - Works fine then suddenly no users can connect until reboot


(Jessy5765) #1

We just rolled out Zulu to one of my clients and everything is working very well. The SSL certificate is installed and voice is working now that ICE settings are in there, however…

Every couple days they are calling me and saying when they try to sign in its just showing them scroll bars and they never connect on the Zulu desktop software

I go in and see that a few users have 10-20 connections to their extension, even though i try to clear it, they never clear and i have to restart the system to clear them. Upon restart everything works just fine and they connect immediately

Any Ideas?.


(Jessy5765) #2

December 10th 2018, 11:23:03 am - debug: AccountManager - constructor
December 10th 2018, 11:23:03 am - info: Using the WebAudio API to generate sounds
December 10th 2018, 11:23:03 am - debug: avatars - type - @@redux/INIT
December 10th 2018, 11:23:03 am - debug: avatars - type - @@redux/PROBE_UNKNOWN_ACTION_c.5.8.7.0.r
December 10th 2018, 11:23:04 am - debug: avatars - type - @@redux/INIT
December 10th 2018, 11:23:04 am - debug: Containers - LoginControl - needsLogin: true
December 10th 2018, 11:23:04 am - debug: avatars - type - persist/REHYDRATE
December 10th 2018, 11:23:04 am - debug: Reducers - config - persist/REHYDRATE
December 10th 2018, 11:23:04 am - debug: Containers - LoginControl - needsLogin: true
December 10th 2018, 11:23:04 am - debug: Reducers - app - AUTH_LOGIN_REQUEST
December 10th 2018, 11:23:04 am - debug: avatars - type - AUTH_LOGIN_REQUEST
December 10th 2018, 11:23:04 am - debug: WebSocketConnection - constructor - 0
December 10th 2018, 11:23:04 am - debug: PBXAccount - constructor - 43089783-a299-45b3-8037-bb7ad1528b08 - 0
December 10th 2018, 11:23:04 am - debug: AccountManager - add - 43089783-a299-45b3-8037-bb7ad1528b08
December 10th 2018, 11:23:04 am - debug: WebSocketConnection - connect
December 10th 2018, 11:23:04 am - debug: WebSocketConnection - connect - Connecting to - wss://pbx.msihcare.com:8002/
December 10th 2018, 11:23:04 am - debug: PBXAccount - _onConnecting - 43089783-a299-45b3-8037-bb7ad1528b08
December 10th 2018, 11:23:04 am - debug: Actions - pbxaccount - pbxAccountConnecting - 43089783-a299-45b3-8037-bb7ad1528b08
December 10th 2018, 11:23:04 am - debug: Reducers - auth - PBXACCOUNT_CONNECTING
December 10th 2018, 11:23:04 am - debug: avatars - type - PBXACCOUNT_CONNECTING
December 10th 2018, 11:23:05 am - debug: WebSocketConnection - connect - onopen
December 10th 2018, 11:23:05 am - debug: PBXAccount - _onOpened - 43089783-a299-45b3-8037-bb7ad1528b08
December 10th 2018, 11:23:05 am - debug: Actions - pbxaccount - pbxAccountOpen - 43089783-a299-45b3-8037-bb7ad1528b08
December 10th 2018, 11:23:05 am - debug: avatars - type - PBXACCOUNT_OPEN
December 10th 2018, 11:23:05 am - debug: WebSocketConnection - login - clientversion: 3.0.0 - clienttype: electron-windows
December 10th 2018, 11:23:05 am - debug: PBXAccount - _onAuthenticating - 43089783-a299-45b3-8037-bb7ad1528b08
December 10th 2018, 11:23:05 am - debug: Actions - pbxaccount - pbxAccountAuthenticating - 43089783-a299-45b3-8037-bb7ad1528b08
December 10th 2018, 11:23:05 am - debug: avatars - type - PBXACCOUNT_AUTHENTICATING
December 10th 2018, 11:23:07 am - debug: cancelLogin - 43089783-a299-45b3-8037-bb7ad1528b08
December 10th 2018, 11:23:07 am - debug: AccountManager - get - 43089783-a299-45b3-8037-bb7ad1528b08
December 10th 2018, 11:23:07 am - debug: PBXAccount - close - Removing listeners… - 43089783-a299-45b3-8037-bb7ad1528b08
December 10th 2018, 11:23:07 am - debug: WebSocketConnection - close
December 10th 2018, 11:23:07 am - debug: Reducers - app - AUTH_LOGIN_CANCEL
December 10th 2018, 11:23:07 am - debug: avatars - type - AUTH_LOGIN_CANCEL
December 10th 2018, 11:23:18 am - debug: Containers - Login - doLogin - 4099 - pbx.clientdomain.com - - true
December 10th 2018, 11:23:18 am - debug: Actions - auth - login - 4099 - pbx.clientdomain.com - 8002
December 10th 2018, 11:23:19 am - debug: Reducers - app - AUTH_LOGIN_REQUEST
December 10th 2018, 11:23:19 am - debug: avatars - type - AUTH_LOGIN_REQUEST
December 10th 2018, 11:23:19 am - debug: WebSocketConnection - constructor - 0
December 10th 2018, 11:23:19 am - debug: PBXAccount - constructor - ceaf3edf-c204-42b2-a21b-ae483646a537 - 0
December 10th 2018, 11:23:19 am - debug: AccountManager - add - ceaf3edf-c204-42b2-a21b-ae483646a537
December 10th 2018, 11:23:19 am - debug: WebSocketConnection - connect
December 10th 2018, 11:23:19 am - debug: WebSocketConnection - connect - Connecting to - wss://pbx.msihcare.com:8002/
December 10th 2018, 11:23:19 am - debug: PBXAccount - _onConnecting - ceaf3edf-c204-42b2-a21b-ae483646a537
December 10th 2018, 11:23:19 am - debug: Actions - pbxaccount - pbxAccountConnecting - ceaf3edf-c204-42b2-a21b-ae483646a537
December 10th 2018, 11:23:19 am - debug: Reducers - auth - PBXACCOUNT_CONNECTING
December 10th 2018, 11:23:19 am - debug: avatars - type - PBXACCOUNT_CONNECTING
December 10th 2018, 11:23:19 am - debug: WebSocketConnection - connect - onopen
December 10th 2018, 11:23:19 am - debug: PBXAccount - _onOpened - ceaf3edf-c204-42b2-a21b-ae483646a537
December 10th 2018, 11:23:19 am - debug: Actions - pbxaccount - pbxAccountOpen - ceaf3edf-c204-42b2-a21b-ae483646a537
December 10th 2018, 11:23:19 am - debug: avatars - type - PBXACCOUNT_OPEN
December 10th 2018, 11:23:19 am - debug: WebSocketConnection - login - clientversion: 3.0.0 - clienttype: electron-windows
December 10th 2018, 11:23:19 am - debug: PBXAccount - _onAuthenticating - ceaf3edf-c204-42b2-a21b-ae483646a537
December 10th 2018, 11:23:19 am - debug: Actions - pbxaccount - pbxAccountAuthenticating - ceaf3edf-c204-42b2-a21b-ae483646a537
December 10th 2018, 11:23:19 am - debug: avatars - type - PBXACCOUNT_AUTHENTICATING


(Jessy5765) #3

These are the logs and this is the screen that just sits there scrolling. Even after reboot its happening now.

I can SSH into the phone system, run fwconsole restart zulu and then my computer immediate gets an error message that the server is not available (after sitting in that logging in state for 30 minutes)

Once zulu starts back up i can click on connect in the Zulu Desktop app and i am in. I also tested and the phone app works just fine as well. What can keep locking the Zulu server up? Once your in its fine and works with no issues. Its like authentication is causing an issue


(system) #4

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