We use Zulu UC 3 and have had the iOS and Android apps since they were first released in beta and quite regularly they don’t stop ringing even if the call is answered. It will ring indefinitely unless we answer the app (which is a dead line) or deny the call.
We use call queues and have Sangoma deskphones with on-site UC60.
Real world example would be that three of us are in a queue…a call enters our queue and all three desk phones ring and shortly after the apps ring on our phones (iOS and Android). One guy picks up the call with his desk phone and the desk phones stop ringing for the other two but all (or sometimes just some) of the apps continue to ring. Sometimes they don’t continue to ring. This is especially annoying if I’m not in the office but my app keeps ringing and I have no way of telling if the call was answered by someone else or I’m not near my phone and find out it’s been ringing for an hour.
It baffles me. We’re as up to date as we can be (no new updates as of this morning for either PBXact, modules, or the Apps).
Any help would be amazing!