Zulu Mobile App Keeps Ringing after answered call

Commercial Modules Zulu
1

I’m running Zulu 14.0.58.0 with a mobile client ios 1.0.7.408. When a call is answered on the desk phone the mobile app keeps ringing for 20-25s. This often results in the mobile app user picking up a call that really isn’t at the phone.

I’ve included the logfiles of two calls. In the first call the mobile app stops ringing. In the second call the mobile app keeps ringing. It appears in the first call the system sends out a callCanceled push notification because it was answered. This does not seem to happen in the second call

2020-02-20 13:34 -05:00: e[32m[2020-2-20 13:34:43.119] [INFO] console - e[39mGetting mobile tokens of 220
2020-02-20 13:34 -05:00: e[32m[2020-2-20 13:34:43.245] [INFO] console - e[39mGetting notify token of 220 for voip token d2016dd8a5e22c6ac3ef9b101f2e42d89592c9812ca1a9972b53c31ebaa624b2
2020-02-20 13:34 -05:00: e[32m[2020-2-20 13:34:43.245] [INFO] console - e[39mGetting notify token of 220 for voip token 572a06b1fc246f64cec1cc140676b20c0896486712f78ad791e263e04f58ebc4
2020-02-20 13:34 -05:00: e[32m[2020-2-20 13:34:43.286] [INFO] console - e[39mSending call push notification to 220
2020-02-20 13:34 -05:00: e[32m[2020-2-20 13:34:43.286] [INFO] console - e[39mSending call push notification to 220
2020-02-20 13:34 -05:00: e[32m[2020-2-20 13:34:52.289] [INFO] console - e[39mCall Event of 'answered' from MARK VOGEL <6168224220> to 220
e[32m[2020-2-20 13:34:52.289] [INFO] console - e[39mSending Call event message 'answered' to 220 [MtPAKIo+zY7yujUInlNwXA==]
2020-02-20 13:34 -05:00: e[32m[2020-2-20 13:34:52.297] [INFO] console - e[39mSending callCanceled push notification to 220
2020-02-20 13:34 -05:00: e[32m[2020-2-20 13:34:52.298] [INFO] console - e[39mSending callCanceled push notification to 220
2020-02-20 13:35 -05:00: e[32m[2020-2-20 13:35:01.485] [INFO] console - e[39mCall Event of 'hangup' from MARK VOGEL <6168224220> to 220
2020-02-20 13:35 -05:00: e[32m[2020-2-20 13:35:01.485] [INFO] console - e[39mSending Call event message 'hangup' to 220 [MtPAKIo+zY7yujUInlNwXA==]
2020-02-20 13:35 -05:00: e[33m[2020-2-20 13:35:01.585] [WARN] console - e[39mUnable to parse SIP/Call Tower-00000a16 for channel tracking!
2020-02-20 13:35 -05:00: e[32m[2020-2-20 13:35:32.379] [INFO] console - e[39mPresence status change for 214
e[32m[2020-2-20 13:35:32.380] [INFO] console - e[39mPresence status change for auto_hint_214
2020-02-20 13:36 -05:00: e[32m[2020-2-20 13:36:04.094] [INFO] console - e[39mRemoved session from collection {"id":"17","auth":"1","authid":null,"username":"220","description":"Autogenerated user on new device creation","default_extension":"220","primary_group":null,"permissions":null,"fname":"","lname":"","displayname":"Richard Kilgannon","title":"","company":"","department":"","language":null,"timezone":null,"dateformat":null,"timeformat":null,"datetimeformat":null,"email":"[email protected]","cell":"","work":"","home":"","fax":""}
2020-02-20 13:36 -05:00: e[32m[2020-2-20 13:36:58.444] [INFO] console - e[39mPresence status change for 214
2020-02-20 13:36 -05:00: e[32m[2020-2-20 13:36:58.445] [INFO] console - e[39mPresence status change for auto_hint_214
2020-02-20 13:37 -05:00: e[33m[2020-2-20 13:37:54.950] [WARN] console - e[39mRejecting call notification to client as no variables were set for the notification to 220
2020-02-20 13:37 -05:00: e[32m[2020-2-20 13:37:55.032] [INFO] console - e[39mGetting mobile tokens of 220
2020-02-20 13:37 -05:00: e[32m[2020-2-20 13:37:55.210] [INFO] console - e[39mGetting notify token of 220 for voip token d2016dd8a5e22c6ac3ef9b101f2e42d89592c9812ca1a9972b53c31ebaa624b2
2020-02-20 13:37 -05:00: e[32m[2020-2-20 13:37:55.211] [INFO] console - e[39mGetting notify token of 220 for voip token 572a06b1fc246f64cec1cc140676b20c0896486712f78ad791e263e04f58ebc4
2020-02-20 13:37 -05:00: e[32m[2020-2-20 13:37:55.251] [INFO] console - e[39mSending call push notification to 220
2020-02-20 13:37 -05:00: e[32m[2020-2-20 13:37:55.252] [INFO] console - e[39mSending call push notification to 220
2020-02-20 13:38 -05:00: e[32m[2020-2-20 13:38:02.130] [INFO] console - e[39mCall Event of 'answered' from MARK VOGEL <6168224220> to 220
e[33m[2020-2-20 13:38:02.130] [WARN] console - e[39mNo notification sent for call to 220 as there are no sessions set with that default extension
2020-02-20 13:38 -05:00: e[32m[2020-2-20 13:38:32.977] [INFO] console - e[39mCall Event of 'hangup' from MARK VOGEL <6168224220> to 220
2020-02-20 13:38 -05:00: e[33m[2020-2-20 13:38:32.977] [WARN] console - e[39mNo notification sent for call to 220 as there are no sessions set with that default extension
2

Hi @mvogel4949
You did not tell us which Sip driver using on your Extension Chan_SIP or PJ_Sip .

If you are using Chan_Sip my suggestion pls create PJ_Sip test extension and the try to reproduce same again case.

Thanks.

1 Like
3

Would you recommend taking one of my standard SIP extensions that is in use and convert it to PJSIP driver? That would be easier for testing. Not sure how stable the Convert to PJSIP driver option is for each extension as I’ve not used it before.

4

Worked good when I did it on my little test machine at the house.

1 Like
5

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