Zulu iOS/Android client does not ring inbound - Desktop clients do

Have a weird issue. Got Zulu working, We are trying to get it to people who need to work from home due to Corona. When someone calls a person with a Zulu client it does not ring for them with the iOS or Android client. Weird part is it will ring in the OS X/Windows Client. Any ideas.
Thanks,
Bill

This is the log when I place a call from external that does not ring:
bash-4.1# tail -f full | grep zulu
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] pbx.c: Executing [[email protected]:2] UserEvent(“SIP/3128933750-00000002”, “zulu-inbound-call,type:macro-dial-one,from:3127157087,to:269”) in new stack
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] pbx.c: Executing [[email protected]:7] Set(“SIP/3128933750-00000002”, “THISDIAL=Local/[email protected]”) in new stack
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] pbx.c: Executing [[email protected]:5] Set(“SIP/3128933750-00000002”, “THISPART2=Local/[email protected]”) in new stack
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] pbx.c: Executing [[email protected]:6] ExecIf(“SIP/3128933750-00000002”, “0?Set(THISPART2=DAHDIal/[email protected])”) in new stack
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] pbx.c: Executing [[email protected]:7] Set(“SIP/3128933750-00000002”, “NEWDIAL=Local/[email protected]&”) in new stack
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] pbx.c: Executing [[email protected]:10] Set(“SIP/3128933750-00000002”, “THISDIAL=Local/[email protected]”) in new stack
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] pbx.c: Executing [[email protected]:15] Set(“SIP/3128933750-00000002”, “DSTRING=SIP/269&Local/[email protected]&”) in new stack
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] pbx.c: Executing [[email protected]:19] Set(“SIP/3128933750-00000002”, “DSTRING=SIP/269&Local/[email protected]”) in new stack
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] pbx.c: Executing [[email protected]:59] Dial(“SIP/3128933750-00000002”, “SIP/269&Local/[email protected],25,trIb(func-apply-sipheaders^s^1)”) in new stack
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] app_stack.c: Local/[email protected];1 Internal Gosub(func-apply-sipheaders,s,1) start
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] pbx.c: Executing [[email protected]:1] NoOp(“Local/[email protected];1”, “Applying SIP Headers to channel Local/[email protected];1”) in new stack
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] pbx.c: Executing [[email protected]:2] Set(“Local/[email protected];1”, “TECH=Local”) in new stack
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] pbx.c: Executing [[email protected]:3] Set(“Local/[email protected];1”, “SIPHEADERKEYS=”) in new stack
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] pbx.c: Executing [[email protected]:4] While(“Local/[email protected];1”, “0”) in new stack
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] pbx.c: Executing [[email protected]:13] Return(“Local/[email protected];1”, “”) in new stack
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] app_stack.c: Spawn extension (zulu-call, 269, 1) exited non-zero on ‘Local/[email protected];1’
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] app_stack.c: Local/[email protected];1 Internal Gosub(func-apply-sipheaders,s,1) complete GOSUB_RETVAL=
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] app_dial.c: Called Local/[email protected]
[2020-03-14 15:35:26] VERBOSE[18437][C-00000002] pbx.c: Executing [[email protected]:1] NoOp(“Local/[email protected];2”, “Dialing Zulu 90269”) in new stack
[2020-03-14 15:35:26] VERBOSE[18437][C-00000002] pbx.c: Executing [[email protected]:2] Set(“Local/[email protected];2”, “ZULU_EXTTOCALL=269”) in new stack
[2020-03-14 15:35:26] VERBOSE[18437][C-00000002] pbx.c: Executing [[email protected]:3] Gosub(“Local/[email protected];2”, “zulu-user-settings-map,s,1(269)”) in new stack
[2020-03-14 15:35:26] VERBOSE[18437][C-00000002] pbx.c: Executing [[email protected]:1] GotoIf(“Local/[email protected];2”, “0?269,1”) in new stack
[2020-03-14 15:35:26] VERBOSE[18437][C-00000002] pbx.c: Executing [[email protected]:2] Return(“Local/[email protected];2”, “”) in new stack
[2020-03-14 15:35:26] VERBOSE[18437][C-00000002] pbx.c: Executing [[email protected]:4] Gosub(“Local/[email protected];2”, “zulu-send-event,s,1(269,3127157087)”) in new stack
[2020-03-14 15:35:26] VERBOSE[18437][C-00000002] pbx.c: Executing [[email protected]:1] GotoIf(“Local/[email protected];2”, “1?skippopup”) in new stack
[2020-03-14 15:35:26] VERBOSE[18437][C-00000002] pbx_builtins.c: Goto (zulu-send-event,s,4)
[2020-03-14 15:35:26] VERBOSE[18437][C-00000002] pbx.c: Executing [[email protected]:4] NoOp(“Local/[email protected];2”, “No Call Pop”) in new stack
[2020-03-14 15:35:26] VERBOSE[18437][C-00000002] pbx.c: Executing [[email protected]:5] UserEvent(“Local/[email protected];2”, “zulu-call,eventtype:calling,extension:269,type:,url:,cnam:Q0hJQ0FHTyBJTA==,cnum:3127157087,lid:1584218126.114,from:3127157087,to:269}”) in new stack
[2020-03-14 15:35:26] VERBOSE[18437][C-00000002] pbx.c: Executing [[email protected]:6] Return(“Local/[email protected];2”, “”) in new stack
[2020-03-14 15:35:26] VERBOSE[18437][C-00000002] pbx.c: Executing [[email protected]:5] Dial(“Local/[email protected];2”, “Local/[email protected]&Local/[email protected]&Local/[email protected]&Local/[email protected],25,tr,”) in new stack
[2020-03-14 15:35:26] VERBOSE[18437][C-00000002] app_dial.c: Called Local/[email protected]
[2020-03-14 15:35:26] VERBOSE[18438][C-00000002] pbx.c: Executing [[email protected]:1] Stasis(“Local/[email protected];2”, “zulu-mobile-call-wait-processing,25,90,”) in new stack
[2020-03-14 15:35:26] VERBOSE[18437][C-00000002] app_dial.c: Called Local/[email protected]
[2020-03-14 15:35:26] VERBOSE[18439][C-00000002] pbx.c: Executing [[email protected]:1] Stasis(“Local/[email protected];2”, “zulu-mobile-call-registered-processing,25,90,”) in new stack
[2020-03-14 15:35:26] VERBOSE[18440][C-00000002] pbx.c: Executing [[email protected]:1] Stasis(“Local/[email protected];2”, “zulu-desktop-call-processing,25,90,”) in new stack
[2020-03-14 15:35:26] VERBOSE[18437][C-00000002] app_dial.c: Called Local/[email protected]
[2020-03-14 15:35:26] VERBOSE[18437][C-00000002] app_dial.c: Called Local/[email protected]
[2020-03-14 15:35:26] VERBOSE[18441][C-00000002] pbx.c: Executing [[email protected]:1] Stasis(“Local/[email protected];2”, “zulu-mobile-call-push-processing,1584218126,90,”) in new stack
[2020-03-14 15:35:26] VERBOSE[18436][C-00000002] app_dial.c: Local/[email protected];1 is ringing
[2020-03-14 15:35:26] VERBOSE[18440][C-00000002] pbx.c: Executing [[email protected]:2] GotoIf(“Local/[email protected];2”, “0?connected”) in new stack
[2020-03-14 15:35:26] VERBOSE[18440][C-00000002] pbx.c: Executing [[email protected]:3] Hangup(“Local/[email protected];2”, “”) in new stack
[2020-03-14 15:35:26] VERBOSE[18440][C-00000002] pbx.c: Spawn extension (zulu-desktop-phone, 90269, 3) exited non-zero on ‘Local/[email protected];2’
[2020-03-14 15:35:27] VERBOSE[18439][C-00000002] pbx.c: Executing [[email protected]:2] GotoIf(“Local/[email protected];2”, “0?connected”) in new stack
[2020-03-14 15:35:27] VERBOSE[18439][C-00000002] pbx.c: Executing [[email protected]:3] Hangup(“Local/[email protected];2”, “”) in new stack
[2020-03-14 15:35:27] VERBOSE[18439][C-00000002] pbx.c: Spawn extension (zulu-mobile-phone-registered, 90269, 3) exited non-zero on ‘Local/[email protected];2’
[2020-03-14 15:35:27] VERBOSE[18438][C-00000002] pbx.c: Executing [[email protected]:2] GotoIf(“Local/[email protected];2”, “0?connected”) in new stack
[2020-03-14 15:35:27] VERBOSE[18438][C-00000002] pbx.c: Executing [[email protected]:3] Hangup(“Local/[email protected];2”, “”) in new stack
[2020-03-14 15:35:27] VERBOSE[18438][C-00000002] pbx.c: Spawn extension (zulu-mobile-phone-wait, 90269, 3) exited non-zero on ‘Local/[email protected];2’
[2020-03-14 15:35:51] VERBOSE[18437][C-00000002] pbx.c: Spawn extension (zulu-call, 90269, 5) exited non-zero on ‘Local/[email protected];2’

I’m running into this same problem, only it’s on Linphone and Zoiper.

Did you find a solution?

Hello @btaney,

Do you have push notifications activated on those devices, is not even ringing if the app is on foreground? or just when the app is in background?

This is totally different.

What I discovered is basically this will not work on FreePBX 13 no matter how long you bang your head. The current FreePBX 16 it works fine.

Oh, right, Zulu Mobile is not supported for FreePBX 13 … https://wiki.freepbx.org/display/ZU/Zulu+Mobile

Current what? Are you mixing Asterisk and FreePBX versions?

Current FreePBX is 15.
Current Asterisk is 17.

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