We’ve got Zulu working and are doing a comprehensive evaluation, hoping to replace our OpenFire/Spark chat system. OpenFire/Spark has wonderful integration with Asterisk but it’s no longer working and will not be fixed.
Zulu is looking good but for a few features that we either don’t understand or are just missing. I would appreciate input from other users of Zulu.
- There is an optional sound notification and 3 second popup when a chat message comes in. But if we’ve stepped away from our desk for a minute, when we ereturn there’s no indication that we missed a chat. I think there is a system tray icon that will show the number of unread chats - but this is pretty subtle.
- Automatic presence detection. Under “Preferences->General->Idle Settings” there is a “Set presence state to Away … After n minutes idle” setting. This would seem like it should do the trick to set Presence to “Unavailable” or “Away” after no activity is detected on the keyboard. - but it does not seem to work with any predictability and sometimes just does not work. Does this work correctly for others?
- Roster - is there a way to just show a list of contains in your group with the Presence indicator - sort of like a BLF side car on an IP phone.?
- Custom Presence message - can the “Away” or “Unavailable” message be customized (e.g. “Out until tomorrow”)?.
BTW, I cannot say enough about the fantastic commercial support we’ve receive from the Zulu support staff.
However we’ve received absolutely no response from Sangoma to either feature requests or questions on how Zulu works. Also the documentation is pretty sparse - I understand limited development resources, but it needs some more attention for Zulu to thrive.
Thank you - Richard