FREEPBX 14 with Zulu 3, module version 126.96.36.199
We have Zulu running on two Android based phones (this issue happens on both). The Zulu app connects right away upon opening. On the Zulu server status page, in the Active Session tab, it correctly shows the Connected At time, client version (3.0.1) and client type (android-28).
However, in Asterisk Info > Peers, both are showing as unavailable:
Endpoint: 905001/5001 Unavailable 0 of inf
Endpoint: 905014/5014 Unavailable 0 of inf
And when doing a test call to a ring group that includes both extensions, the call fails because no extensions are available. Here is the log.
Added extension 5001 to extension map Added extension 5014 to extension map Extension 5001 cf is disabled Extension 5014 cf is disabled Extension 5001 do not disturb is disabled Extension 5014 do not disturb is disabled EXTENSION_STATE: 4 (UNAVAILABLE) Extension 5001 has ExtensionState: 4 Checking CW and CFB status for extension 5001 Extension 5001 is not available to be called EXTENSION_STATE: 4 (UNAVAILABLE) Extension 5014 has ExtensionState: 4 Checking CW and CFB status for extension 5014 Extension 5014 is not available to be called Filtered ARG3: Setting default NOANSWER DIALSTATUS since no extensions available
The only way I’ve been able to force the extensions to be available is to make an outbound call from Zulu on each phone. This causes them to show as Available in Peers, and then incoming calls don’t fail anymore (and two way audio works). If left long enough, maybe 20 or 30 minutes, it eventually goes back to Unavailable.
I need assistance finding out why Zulu extensions are showing as unavailable.