Zulu 3 Soft phone not working

dobrosavljevic · August 16, 2018, 2:08pm

I am running into a problem with a client while setting up Zulu v3 for them. We have a single extension that doesn’t have a handset associated with it we are only wanting to use the Zulu software as a soft phone. However when we have Zulu launched we are unable to dial out or call the extension and when I do a pjsip show endpoints it shows the extension unavailable.

We are on Windows 10 64bit, Zulu v3.0.4+129 and PBX: v13.0.195.4

I’ve also submitted an email asking for some help to the [email protected] email address but hadn’t received a response yet.

Bellow are some of the logs from the Zulu client workstation:

August 14th 2018, 5:04:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:04:54 pm - debug: WebSocketConnection - sendPing
August 14th 2018, 5:04:54 pm - debug: WebSocketConnection - sendCommand - eed17e62-a99e-4e40-80c3-9bac8d06908a - {“command”:“pull”,“type”:“ping”,“id”:“eed17e62-a99e-4e40-80c3-9bac8d06908a”}
August 14th 2018, 5:04:54 pm - debug: WebSocketConnection - connect - onmessage - Data length: 80
August 14th 2018, 5:04:54 pm - debug: WebSocketConnection - connect - onmessage - actionid: eed17e62-a99e-4e40-80c3-9bac8d06908a
August 14th 2018, 5:04:54 pm - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:04:54 pm - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:04:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:04:54 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:04:54 pm - debug: avatars - type - APP_CHECKING_FOR_UPDATE
August 14th 2018, 5:04:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:04:54 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:04:54 pm - debug: UpdateAgent - update-not-available
August 14th 2018, 5:04:54 pm - debug: avatars - type - APP_UPDATE_NOT_AVAILABLE
August 14th 2018, 5:04:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:04:54 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:04:54 pm - debug: avatars - type - HIDE_FAX
August 14th 2018, 5:04:54 pm - debug: Reducers - interactions - HIDE_FAX
August 14th 2018, 5:04:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:04:54 pm - debug: avatars - type - INTERACTION_HIDE_SEARCH
August 14th 2018, 5:04:54 pm - debug: Reducers - interactions - INTERACTION_HIDE_SEARCH
August 14th 2018, 5:04:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:04:54 pm - debug: avatars - type - INTERACTION_HIDE_PROFILE
August 14th 2018, 5:04:54 pm - debug: Reducers - interactions - INTERACTION_HIDE_PROFILE
August 14th 2018, 5:04:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:04:54 pm - debug: avatars - type - CHAT_ROOMS_TOGGLE_LINKS_HISTORY
August 14th 2018, 5:04:54 pm - debug: Reducers - interactions - CHAT_ROOMS_TOGGLE_LINKS_HISTORY
August 14th 2018, 5:04:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:04:54 pm - debug: avatars - type - FETCH_HISTORY_LINKS
August 14th 2018, 5:04:54 pm - debug: Reducers - interactions - FETCH_HISTORY_LINKS
August 14th 2018, 5:04:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:04:54 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:04:55 pm - debug: avatars - type - ADD_HISTORY_LINKS
August 14th 2018, 5:04:55 pm - debug: Reducers - interactions - ADD_HISTORY_LINKS
August 14th 2018, 5:04:55 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:04:55 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:04 pm - debug: Actions - pbxaccount - sendPing - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:04 pm - debug: avatars - type - PBXACCOUNT_PING_SEND
August 14th 2018, 5:05:04 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:04 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:04 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:04 pm - debug: WebSocketConnection - sendPing
August 14th 2018, 5:05:04 pm - debug: WebSocketConnection - sendCommand - 1f12192f-827c-4e8d-97ec-1b1a8da454d4 - {“command”:“pull”,“type”:“ping”,“id”:“1f12192f-827c-4e8d-97ec-1b1a8da454d4”}
August 14th 2018, 5:05:04 pm - debug: WebSocketConnection - connect - onmessage - Data length: 80
August 14th 2018, 5:05:04 pm - debug: WebSocketConnection - connect - onmessage - actionid: 1f12192f-827c-4e8d-97ec-1b1a8da454d4
August 14th 2018, 5:05:04 pm - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:05:04 pm - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:05:04 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:04 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:07 pm - debug: avatars - type - HIDE_FAX
August 14th 2018, 5:05:07 pm - debug: Reducers - interactions - HIDE_FAX
August 14th 2018, 5:05:07 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:07 pm - debug: avatars - type - HIDE_LINKS
August 14th 2018, 5:05:07 pm - debug: Reducers - interactions - HIDE_LINKS
August 14th 2018, 5:05:07 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:07 pm - debug: avatars - type - INTERACTION_HIDE_SEARCH
August 14th 2018, 5:05:07 pm - debug: Reducers - interactions - INTERACTION_HIDE_SEARCH
August 14th 2018, 5:05:07 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:07 pm - debug: avatars - type - INTERACTION_TOGGLE_PROFILE
August 14th 2018, 5:05:07 pm - debug: Reducers - interactions - INTERACTION_TOGGLE_PROFILE
August 14th 2018, 5:05:07 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:07 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:11 pm - debug: avatars - type - INTERACTION_HIDE_PROFILE
August 14th 2018, 5:05:11 pm - debug: Reducers - interactions - INTERACTION_HIDE_PROFILE
August 14th 2018, 5:05:11 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:11 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:14 pm - debug: Actions - pbxaccount - sendPing - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:14 pm - debug: avatars - type - PBXACCOUNT_PING_SEND
August 14th 2018, 5:05:14 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:14 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:14 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:14 pm - debug: WebSocketConnection - sendPing
August 14th 2018, 5:05:14 pm - debug: WebSocketConnection - sendCommand - bbf8aa09-52d1-42cd-abea-b0b0335a21d1 - {“command”:“pull”,“type”:“ping”,“id”:“bbf8aa09-52d1-42cd-abea-b0b0335a21d1”}
August 14th 2018, 5:05:14 pm - debug: WebSocketConnection - connect - onmessage - Data length: 80
August 14th 2018, 5:05:14 pm - debug: WebSocketConnection - connect - onmessage - actionid: bbf8aa09-52d1-42cd-abea-b0b0335a21d1
August 14th 2018, 5:05:14 pm - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:05:14 pm - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:05:14 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:14 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:24 pm - debug: Actions - pbxaccount - sendPing - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:24 pm - debug: avatars - type - PBXACCOUNT_PING_SEND
August 14th 2018, 5:05:24 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:24 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:24 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:24 pm - debug: WebSocketConnection - sendPing
August 14th 2018, 5:05:24 pm - debug: WebSocketConnection - sendCommand - c980feea-ffba-4565-bea7-f8edce747b6c - {“command”:“pull”,“type”:“ping”,“id”:“c980feea-ffba-4565-bea7-f8edce747b6c”}
August 14th 2018, 5:05:24 pm - debug: WebSocketConnection - connect - onmessage - Data length: 80
August 14th 2018, 5:05:24 pm - debug: WebSocketConnection - connect - onmessage - actionid: c980feea-ffba-4565-bea7-f8edce747b6c
August 14th 2018, 5:05:24 pm - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:05:24 pm - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:05:24 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:24 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:34 pm - debug: Actions - pbxaccount - sendPing - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:34 pm - debug: avatars - type - PBXACCOUNT_PING_SEND
August 14th 2018, 5:05:34 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:34 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:34 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:34 pm - debug: WebSocketConnection - sendPing
August 14th 2018, 5:05:34 pm - debug: WebSocketConnection - sendCommand - 8d3666c5-3e43-445f-98e9-b02302836a6b - {“command”:“pull”,“type”:“ping”,“id”:“8d3666c5-3e43-445f-98e9-b02302836a6b”}
August 14th 2018, 5:05:34 pm - debug: WebSocketConnection - connect - onmessage - Data length: 80
August 14th 2018, 5:05:34 pm - debug: WebSocketConnection - connect - onmessage - actionid: 8d3666c5-3e43-445f-98e9-b02302836a6b
August 14th 2018, 5:05:34 pm - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:05:34 pm - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:05:34 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:34 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:44 pm - debug: Actions - pbxaccount - sendPing - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:44 pm - debug: avatars - type - PBXACCOUNT_PING_SEND
August 14th 2018, 5:05:44 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:44 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:44 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:44 pm - debug: WebSocketConnection - sendPing
August 14th 2018, 5:05:44 pm - debug: WebSocketConnection - sendCommand - bd15b991-7514-4f8f-986c-7881c4ce4b19 - {“command”:“pull”,“type”:“ping”,“id”:“bd15b991-7514-4f8f-986c-7881c4ce4b19”}
August 14th 2018, 5:05:44 pm - debug: WebSocketConnection - connect - onmessage - Data length: 80
August 14th 2018, 5:05:44 pm - debug: WebSocketConnection - connect - onmessage - actionid: bd15b991-7514-4f8f-986c-7881c4ce4b19
August 14th 2018, 5:05:44 pm - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:05:44 pm - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:05:44 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:44 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:54 pm - debug: Actions - pbxaccount - sendPing - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:54 pm - debug: avatars - type - PBXACCOUNT_PING_SEND
August 14th 2018, 5:05:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:54 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:54 pm - debug: WebSocketConnection - sendPing
August 14th 2018, 5:05:54 pm - debug: WebSocketConnection - sendCommand - fcc3bf40-ccc2-4684-aaee-35988d0a2a12 - {“command”:“pull”,“type”:“ping”,“id”:“fcc3bf40-ccc2-4684-aaee-35988d0a2a12”}
August 14th 2018, 5:05:54 pm - debug: WebSocketConnection - connect - onmessage - Data length: 80
August 14th 2018, 5:05:54 pm - debug: WebSocketConnection - connect - onmessage - actionid: fcc3bf40-ccc2-4684-aaee-35988d0a2a12
August 14th 2018, 5:05:54 pm - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:05:54 pm - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:05:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:54 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:54 pm - debug: avatars - type - APP_CHECKING_FOR_UPDATE
August 14th 2018, 5:05:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:54 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:54 pm - debug: UpdateAgent - update-not-available
August 14th 2018, 5:05:54 pm - debug: avatars - type - APP_UPDATE_NOT_AVAILABLE
August 14th 2018, 5:05:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:54 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:57 pm - debug: avatars - type - PRESENCE_STATES_REQUEST
August 14th 2018, 5:05:57 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:57 pm - debug: WebApi - /presencestate - list
August 14th 2018, 5:05:57 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:05:57 pm - debug: avatars - type - PRESENCE_STATES_RESPONSE
August 14th 2018, 5:05:57 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:05:57 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:04 pm - debug: Actions - pbxaccount - sendPing - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:04 pm - debug: avatars - type - PBXACCOUNT_PING_SEND
August 14th 2018, 5:06:04 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:04 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:04 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:04 pm - debug: WebSocketConnection - sendPing
August 14th 2018, 5:06:04 pm - debug: WebSocketConnection - sendCommand - adb9745b-83d0-4444-94e9-643231d5b755 - {“command”:“pull”,“type”:“ping”,“id”:“adb9745b-83d0-4444-94e9-643231d5b755”}
August 14th 2018, 5:06:04 pm - debug: WebSocketConnection - connect - onmessage - Data length: 80
August 14th 2018, 5:06:04 pm - debug: WebSocketConnection - connect - onmessage - actionid: adb9745b-83d0-4444-94e9-643231d5b755
August 14th 2018, 5:06:04 pm - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:06:04 pm - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:06:04 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:04 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:14 pm - debug: Actions - pbxaccount - sendPing - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:14 pm - debug: avatars - type - PBXACCOUNT_PING_SEND
August 14th 2018, 5:06:14 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:14 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:14 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:14 pm - debug: WebSocketConnection - sendPing
August 14th 2018, 5:06:14 pm - debug: WebSocketConnection - sendCommand - 1c072326-21d4-400c-90e2-2a1d4d63f980 - {“command”:“pull”,“type”:“ping”,“id”:“1c072326-21d4-400c-90e2-2a1d4d63f980”}
August 14th 2018, 5:06:14 pm - debug: WebSocketConnection - connect - onmessage - Data length: 80
August 14th 2018, 5:06:14 pm - debug: WebSocketConnection - connect - onmessage - actionid: 1c072326-21d4-400c-90e2-2a1d4d63f980
August 14th 2018, 5:06:14 pm - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:06:14 pm - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:06:14 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:14 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:24 pm - debug: Actions - pbxaccount - sendPing - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:24 pm - debug: avatars - type - PBXACCOUNT_PING_SEND
August 14th 2018, 5:06:24 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:24 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:24 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:24 pm - debug: WebSocketConnection - sendPing
August 14th 2018, 5:06:24 pm - debug: WebSocketConnection - sendCommand - ceb33dff-861d-472e-96a1-105afe34aaf3 - {“command”:“pull”,“type”:“ping”,“id”:“ceb33dff-861d-472e-96a1-105afe34aaf3”}
August 14th 2018, 5:06:24 pm - debug: WebSocketConnection - connect - onmessage - Data length: 80
August 14th 2018, 5:06:24 pm - debug: WebSocketConnection - connect - onmessage - actionid: ceb33dff-861d-472e-96a1-105afe34aaf3
August 14th 2018, 5:06:24 pm - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:06:24 pm - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:06:24 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:24 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:34 pm - debug: Actions - pbxaccount - sendPing - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:34 pm - debug: avatars - type - PBXACCOUNT_PING_SEND
August 14th 2018, 5:06:34 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:34 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:34 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:34 pm - debug: WebSocketConnection - sendPing
August 14th 2018, 5:06:34 pm - debug: WebSocketConnection - sendCommand - 9fb393f5-3417-4790-93c0-fdf792893405 - {“command”:“pull”,“type”:“ping”,“id”:“9fb393f5-3417-4790-93c0-fdf792893405”}
August 14th 2018, 5:06:34 pm - debug: WebSocketConnection - connect - onmessage - Data length: 80
August 14th 2018, 5:06:34 pm - debug: WebSocketConnection - connect - onmessage - actionid: 9fb393f5-3417-4790-93c0-fdf792893405
August 14th 2018, 5:06:34 pm - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:06:34 pm - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:06:34 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:34 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:44 pm - debug: Actions - pbxaccount - sendPing - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:44 pm - debug: avatars - type - PBXACCOUNT_PING_SEND
August 14th 2018, 5:06:44 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:44 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:44 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:44 pm - debug: WebSocketConnection - sendPing
August 14th 2018, 5:06:44 pm - debug: WebSocketConnection - sendCommand - 352ae972-ff6a-41fc-ad09-f2366758cb06 - {“command”:“pull”,“type”:“ping”,“id”:“352ae972-ff6a-41fc-ad09-f2366758cb06”}
August 14th 2018, 5:06:44 pm - debug: WebSocketConnection - connect - onmessage - Data length: 80
August 14th 2018, 5:06:44 pm - debug: WebSocketConnection - connect - onmessage - actionid: 352ae972-ff6a-41fc-ad09-f2366758cb06
August 14th 2018, 5:06:44 pm - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:06:44 pm - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:06:44 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:44 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:48 pm - debug: avatars - type - HIDE_FAX
August 14th 2018, 5:06:48 pm - debug: Reducers - interactions - HIDE_FAX
August 14th 2018, 5:06:48 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:48 pm - debug: avatars - type - HIDE_LINKS
August 14th 2018, 5:06:48 pm - debug: Reducers - interactions - HIDE_LINKS
August 14th 2018, 5:06:48 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:48 pm - debug: avatars - type - INTERACTION_HIDE_SEARCH
August 14th 2018, 5:06:48 pm - debug: Reducers - interactions - INTERACTION_HIDE_SEARCH
August 14th 2018, 5:06:48 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:48 pm - debug: avatars - type - INTERACTION_TOGGLE_PROFILE
August 14th 2018, 5:06:48 pm - debug: Reducers - interactions - INTERACTION_TOGGLE_PROFILE
August 14th 2018, 5:06:48 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:48 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:50 pm - debug: avatars - type - INTERACTION_HIDE_PROFILE
August 14th 2018, 5:06:50 pm - debug: Reducers - interactions - INTERACTION_HIDE_PROFILE
August 14th 2018, 5:06:50 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:50 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:51 pm - debug: avatars - type - PRESENCE_STATES_REQUEST
August 14th 2018, 5:06:51 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:51 pm - debug: WebApi - /presencestate - list
August 14th 2018, 5:06:51 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:52 pm - debug: avatars - type - PRESENCE_STATES_RESPONSE
August 14th 2018, 5:06:52 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:52 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:54 pm - debug: Actions - pbxaccount - sendPing - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:54 pm - debug: avatars - type - PBXACCOUNT_PING_SEND
August 14th 2018, 5:06:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:54 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:54 pm - debug: WebSocketConnection - sendPing
August 14th 2018, 5:06:54 pm - debug: WebSocketConnection - sendCommand - 4dbf836e-f7d7-462b-a81e-611d2b645635 - {“command”:“pull”,“type”:“ping”,“id”:“4dbf836e-f7d7-462b-a81e-611d2b645635”}
August 14th 2018, 5:06:54 pm - debug: WebSocketConnection - connect - onmessage - Data length: 80
August 14th 2018, 5:06:54 pm - debug: WebSocketConnection - connect - onmessage - actionid: 4dbf836e-f7d7-462b-a81e-611d2b645635
August 14th 2018, 5:06:54 pm - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:06:54 pm - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:06:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:54 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:54 pm - debug: avatars - type - APP_CHECKING_FOR_UPDATE
August 14th 2018, 5:06:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:54 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:54 pm - debug: UpdateAgent - update-not-available
August 14th 2018, 5:06:54 pm - debug: avatars - type - APP_UPDATE_NOT_AVAILABLE
August 14th 2018, 5:06:54 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:54 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:55 pm - debug: avatars - type - PRESENCE_STATES_REQUEST
August 14th 2018, 5:06:55 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:55 pm - debug: WebApi - /presencestate - list
August 14th 2018, 5:06:55 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:55 pm - debug: avatars - type - PRESENCE_STATES_RESPONSE
August 14th 2018, 5:06:55 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:55 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:06:57 pm - debug: Reducers - app - APP_SETTINGS_SHOW
August 14th 2018, 5:06:57 pm - debug: avatars - type - APP_SETTINGS_SHOW
August 14th 2018, 5:06:57 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:06:57 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:07:04 pm - debug: Actions - pbxaccount - sendPing - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:07:04 pm - debug: avatars - type - PBXACCOUNT_PING_SEND
August 14th 2018, 5:07:04 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:07:04 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:07:04 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:07:04 pm - debug: WebSocketConnection - sendPing
August 14th 2018, 5:07:04 pm - debug: WebSocketConnection - sendCommand - 8f582252-d158-4f34-8f26-2297259df4e2 - {“command”:“pull”,“type”:“ping”,“id”:“8f582252-d158-4f34-8f26-2297259df4e2”}
August 14th 2018, 5:07:04 pm - debug: WebSocketConnection - connect - onmessage - Data length: 80
August 14th 2018, 5:07:04 pm - debug: WebSocketConnection - connect - onmessage - actionid: 8f582252-d158-4f34-8f26-2297259df4e2
August 14th 2018, 5:07:04 pm - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:07:04 pm - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:07:04 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:07:04 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:07:14 pm - debug: Actions - pbxaccount - sendPing - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:07:14 pm - debug: avatars - type - PBXACCOUNT_PING_SEND
August 14th 2018, 5:07:14 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:07:14 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:07:14 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:07:14 pm - debug: WebSocketConnection - sendPing
August 14th 2018, 5:07:14 pm - debug: WebSocketConnection - sendCommand - a54e6096-43de-418e-b21b-7b5c8c0f2413 - {“command”:“pull”,“type”:“ping”,“id”:“a54e6096-43de-418e-b21b-7b5c8c0f2413”}
August 14th 2018, 5:07:14 pm - debug: WebSocketConnection - connect - onmessage - Data length: 80
August 14th 2018, 5:07:14 pm - debug: WebSocketConnection - connect - onmessage - actionid: a54e6096-43de-418e-b21b-7b5c8c0f2413
August 14th 2018, 5:07:14 pm - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:07:14 pm - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
August 14th 2018, 5:07:14 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:07:14 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:07:14 pm - debug: Reducers - app - APP_SETTINGS_HIDE
August 14th 2018, 5:07:14 pm - debug: avatars - type - APP_SETTINGS_HIDE
August 14th 2018, 5:07:14 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:07:14 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:07:16 pm - debug: avatars - type - PRESENCE_STATES_REQUEST
August 14th 2018, 5:07:16 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:07:16 pm - debug: WebApi - /presencestate - list
August 14th 2018, 5:07:16 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:07:16 pm - debug: avatars - type - PRESENCE_STATES_RESPONSE
August 14th 2018, 5:07:16 pm - debug: AccountManager - get - c7f0111f-4d3f-461d-a3aa-3580037075a2
August 14th 2018, 5:07:16 pm - debug: Containers - Header - selectedInteraction: 60d9638a-0185-4259-a2dc-4c6795af58b5
August 14th 2018, 5:07:17 pm - debug: Actions - app - toggleAddAccount
August 14th 2018, 5:07:17 pm - debug: avatars - type - APP_TOGGLE_ADD_ACCOUNT_VISIBILITY
August 14th 2018, 5:07:17 pm - debug: Containers - LoginControl - needsLogin: false
August 14th 2018, 5:07:17 pm - debug: AccountManager - get - c7f0111

GameGamer43 · August 16, 2018, 3:29pm

@dobrosavljevic In order to further assist you, please open a commercial support ticket at support.sangoma.com.

dobrosavljevic · August 16, 2018, 3:38pm

I just saw your email. Sorry didn’t realize Zulu v3 wasn’t in beta any longer.

GameGamer43 · August 16, 2018, 3:54pm

@dobrosavljevic No problem, just want to make sure we get you to the the right people who can assist you with the issue you are experiencing.

system · August 16, 2019, 3:54pm

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