Our team is very excited about the prospect of Zulu and the power that it brings. One miss for us on the current version is that there is no call controls for queue agents. It would be fantastic if there was some way for them to sign in and pause via the ZULU softphone.
Does ZULU 3 accommodate agent buttons? Some sort of AMI/ARI interface that lets them control endpoint state. I know you can make speed dials, but agents are often on back to back calls, so there isn’t a way for them to use the speed dial discreetly.