Yealink T23G & MWI Dichotomy

1

I have connected a Yealink T23G phone to FreePBX 13.

To setup Message Waiting Indicator (MWI) on the T23G I’ve entered the extension number into a field named “Voice Mail” on the T23G.

When a message is left on the extension, the T23G flashes its Message indicator button. However when I press the button the T23G dials the extension number and not *97.

But If I enter *97 into “Voice Mail” on the T23G, then MWI does not work at all. However when I press the message button the T23G rings *97 and you get to the mailbox.

Any idea’s on how to get the message button to dial *97 when pressed and get MWI to work at the same time on the T23G ?

I’ve already reported this issue to Yealink and they are investigating.

Yealink also asked me to post here too for a solution.

Andy

2

I also have Yealink T23G and MWI works fine for me. Leave the *97 in the voice mail field and make sure you have “Subscribe to MWI” enabled and “Subscribe to MWI To Voice Mail” disabled like below.

3

Yes that fixed my issue.

MWI on the T23G is now working.

Andy.