We are still having this issue where a parked call is not passing the callerID. Sangoma confirmed this is a yealink issue. Can anyone advise on what needs set on these phones to correct? When the call comes in, you see the outside callerID, but after the call ends, the history shows slow number.
- Steps to reproduce issue [It’s very helpful for us to fix your issue. Please describe it in detailed steps with expected result and actual result]
Call gets Answered on T58V and put on park. Call is picked up from Park on T46s
freepbx is set to Trust RPID set to yes
Send RPID is set to Send P-Asserted-Identity header
When T46S picks up call, the history shows the parked call slot of 71 instead of the outside callerID
- Troubleshooting files (Please upload the debug files :PCAP trace, level 6 syslog, config.bin to attachment，you can refer here to how to catch these files).
Any troubleshooting you have done?
1.) Factory reset phone, same result
2.) updated firmware, same result
3.) entered a ticket with Sangoma support and they confirm it’s an issue with the phone or config setting
- Probability of this issue? Inevitable or accidental? Has never worked
***** How many phones does customer have and how many phones have this issue? 15
Is there any other information you want to share?