We have Xactview module and I have 20 users on the exactview module. 3 of the extensions I repurposed for a new employee and change their name in the user and extension page. I stopped and re-started the xactview service but it still shows the previous names of the users for that extension.
Any idea how to get it to grab the new names?
Did you change the display name for both the extension and the user management user?
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Yup. example 114 it was Claudia and now it is Ashley but for 114 on xactview it shows Claudia still. I update the first name, last name, display name under user details on the user tab along with the display name under general on the ext page. Also 1 user does not show up at all even though Its set to yes for add to xact view.
reboot solved issue. Guess it was cached somewhere.
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