When I try to transfer a call directly to voicemail by hitting transfer * and the 4 digit extension it doesn’t play the users recorded voicemail message it instead plays the automated recording asking if you are satisfied with the message you left. Does anyone have any ideas for me to try?
Sorry for the delayed response, been very busy.
To answer your first question, when I dial the extensions directly it plays the correct message, the issue is only happening when we do the * extension number transfer. We are running Freepbx 2.11.0.10, Asterisk Ver. 1.8.22.0 and running IP650, IP550, and IP330 Polycom phones.