I want to cinfigure wrapuptime in a ringgroup or in general.
Agents need to have a break (60 seconds) after a completet call.
Is this possible or does this only work for queues?
Wrap-Up-Time: After a successful call, how many seconds to wait before sending a potentially free agent another call (default is 0, or no delay)
Sorry - didn’t read the question fully.
Add Wait() to the h extension
you are not going to get anything quite the same outside of queues. That’s the type of things queues are designed for.