I have wrap-up time 30 seconds which worked fine. Sometime wrap-up time is ignored for agents and call straight a way come to agent right after agent finishes off.
My config is below.
Anyone got solution for it.
I have experienced the same issue. I think I’ve narrowed it down to when agents make an outbound call (such as a transfer) and then the call ends. I think maybe the queue disregards the original incoming call when it sees the second outbound call being made. I think maybe setting up another queue for outbound calls and assigning wrap time to it might work, but I haven’t tried it yet.
Well, in my case no agent made any outbound call or transfer a call. When a agent hangup the incoming call sometime not all the time but sometime randomly call straight a way come on ph with out a delay of 1 second.
Anyone facing same issue and any fix for it ?
I’ve got the same issue. Did anyone fix it?
Hi @Eugene_85 ,
This is thread from 3 years ago. Asterisk and FreePBX have changed a lot since…
I’d suggest you creating a new topic with the most information on your system (FreePBX, Asterisk, Queue Module Versions) as well as Asterisk logs from a failed call, and a screenshot of your Queue config where you specified the wrap up time.
Use the latest freePBX, queues are very much stable in latest.