I am currently trying to find out how to determine which extension from a ring group actually picked up the call. The CDR reports only show the ring group and whether or not the call was accepted. I wish to know which extension from the ring group answer the call.
I read a post with the same requirements (I can’t link it as I am a new user, but it is titled "Call logs - can you determine which extension of a ring group picks up?). But it is very outdated.
Any help would be appreciated!