Which Extension Picked Up from Ring Group (Call Logs)

[jamiemobiess]

Hi There,

I am currently trying to find out how to determine which extension from a ring group actually picked up the call. The CDR reports only show the ring group and whether or not the call was accepted. I wish to know which extension from the ring group answer the call.

I read a post with the same requirements (I can’t link it as I am a new user, but it is titled "Call logs - can you determine which extension of a ring group picks up?). But it is very outdated.

Any help would be appreciated!

Jamie

[dobrosavljevic (Igor Dobrosavljevic)]

If you hover with your mouse over the CDR entry it should show which extension answered the call as a popover.

[jamiemobiess]

Thank you