Which Extension Picked Up from Ring Group (Call Logs)

Hi There,

I am currently trying to find out how to determine which extension from a ring group actually picked up the call. The CDR reports only show the ring group and whether or not the call was accepted. I wish to know which extension from the ring group answer the call.

I read a post with the same requirements (I can’t link it as I am a new user, but it is titled "Call logs - can you determine which extension of a ring group picks up?). But it is very outdated.

Any help would be appreciated!


If you hover with your mouse over the CDR entry it should show which extension answered the call as a popover.

Thank you

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