When we do a blind transfer it rings back to the transferring extension if not answered in 15 seconds. We need to extend this timeout. Where is the setting for this? I have searched the GUI and the wiki and can’t seem to find anything except a setting timeout in a custom-transfer context.
It seems if FreePBX 14 does this, there should be a setting for this somewhere.
Actually, I did think of advanced settings. I have display read-only turned on, and I may have a neuron deficiency but all I could see was trunk dial timeout at 300 seconds.
Now I looked again and turned on “Display Friendly Names” I found “Default Time to Ring Back Caller” set to 15 seconds. That is it. Thanks for pointing out the obvious thing I missed. I’ll find some neuron supplements.
Do you know if there is a way to override system setting and set this more granularly, like for a queue or extension?
Hmm … Sadly that setting doesn’t seem to apply to a queue. A regular transfer from a phone waits for the timeout set “Default Time to Ring Back Caller” but calls transferred from a queue still come back to the agent in 15 seconds if not answered.
Check the logs - you can get the context for the transfer and look at the code in extensions_additional.conf. If that code isn’t honoring the return caller variable, it’s a bug.