When Dialing an outside number XXX-XXX-XXXX I reach the Incoming Greeting

General Help
1

When a user dials a number to call someone using an outgoing truck, sometimes instead of hearing the expected ringing of the other party, the incoming IVR greeting. It doesn’t happen every time, albeit it happens almost every day now (maybe 30% or more lately)

What to do?

2

Please post a call trace from a failed call.

https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs

3

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