When dialing 1 particular extension from another sip...call goes right to voicemail

Hello all,

I just took over IT services at a high school from another company. Unfortunately,they will not return my calls to provide assistance. When 1 particular extension is dial here from another sip…the call goes straight to voice mail. Below is the info from the cdr reports

2013-08-14 11:46:58 1376506018.159221 SIP 229 VoiceMail 200 Local ANSWERED 00:03
2013-08-14 11:46:42 1376506002.159218 SIP 229 VoiceMail 200 Local ANSWERED 00:07
2013-08-14 11:46:35 1376505995.159215 SIP 229 VoiceMail 200 Local ANSWERED 00:04
2013-08-14 11:45:57 1376505957.159209 SIP 316 VoiceMail 200 Local ANSWERED 00:08

I cant find anywhere in our pbx console where this extension (200) is set to route all calls to voicemail.

I am new to phone support. I only usually handle pc hardware and software issues. If more info is needed please let me know.

Can someone please help?


Is the phone registered?

Paste the issue of

rasterisk -x ‘database show’|grep 200

you might have DND or something else bogus set.

yes the phone is registered?

“rasterisk -x ‘database show’|grep 200”

how can i get to this information

From the console of the machine you installed to, or a bash shell on that machine either using ssh or incorrectly but colloquially “putty”