Sangoma logged into the box - did some things and then it was working again - not a very satisfying resolution since I always like to know what to fix so I can do it myself in the future.
I checked the PBX and noticed the qxact_reprorts module needs an update:
| qxact_reports | 15.0.3.26 | Online upgrade available (15.0.3.33) | Commercial |
Did you roll back the version of the module? Was the module updated previously?
I run command fwconsole chown in case there were permissions not set previously and also load the data of the logs. According to the cron job list, the PBX is updating the queue reports data each 5 min.
| 7 | qxact_reports | sync | */5 * * * * | 2021-05-12 15:30:00 | Command: /usr/sbin/fwconsole qxactreports --sync -q 2>&1 > /dev/null | Yes |
Warm regards,
Melissa Ortiz
I mean, it’s accurate to what she did, but it is missing the “why did it fail?” - I did ask. Even if the module was out of date, that shouldn’t make it fail - it was up-to-date at one point and working.