What Triggered Call Flow Control Change?

I have a FreePBX 13 machine with a call flow control structure set up for when we are closed. This is toggled manually using a dedicated button on each of our operator phones. On Monday evening, the phones went into closed mode, supposedly on their own. I really think that someone just screwed up and accidentally put them on night mode as this has never happened before, but is unwilling to admit it. At this point, I just want to find out what triggered the change.

In the full log for that day:

[2022-01-10 17:26:23] VERBOSE[4920] chan_sip.c: Extension Changed *992*15*3539[restapps-device-hints] new state InUse for Notify User 3539
[2022-01-10 17:26:23] VERBOSE[4920] chan_sip.c: Extension Changed *992*15*3045[restapps-device-hints] new state InUse for Notify User 3045
[2022-01-10 17:26:23] VERBOSE[4920] chan_sip.c: Extension Changed *992*15*3544[restapps-device-hints] new state InUse for Notify User 3544
[2022-01-10 17:26:23] VERBOSE[4920] chan_sip.c: Extension Changed *992*15*3080[restapps-device-hints] new state InUse for Notify User 3080
[2022-01-10 17:26:23] VERBOSE[4920] chan_sip.c: Extension Changed *992*15*3062[restapps-device-hints] new state InUse for Notify User 3062
[2022-01-10 17:26:23] VERBOSE[4920] chan_sip.c: Extension Changed *992*15*3060[restapps-device-hints] new state InUse for Notify User 3060

The 6 extensions listed are those of the phones that have the CFC button on them. There is nothing immediately before or after this in the log other than normal call processing. Is there another log with more details or any other way for me to determine where the change in this call flow control originated???

Looks like you’re using phone apps, the lines indicate when the hint changed for the phone apps button, but not what caused the change. You can check in the apache logs in /var/log/httpd/access_log* to see if there were any resapps calls for the time in question. That will reveal the ip of the device, and prob the phone user.

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Thank you so much @lgaetz - that showed me both the IP & extension of the phone that triggered the change. (Ironically, it was the person who reported the ‘problem’… he was probably on autopilot when leaving & just does not remember doing it.)

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