I have a problem that I hadn’t noticed so far.
I get calls through inbound routes enter a queue, here I added a message in Music on Hold Class. The problem is that the caller hears this welcome message, but when I answer from an extension and put it on pause, he listens to the same music.
I would like anyone who enters the queue to listen to a welcome message and at the same time the phones ring, when I answer and press Hold key they hear another message.
Now I understand that the message on Hold of parking must be put in Music on Hold Class, but where do I put the Welcome message?
Thanks to anyone who has a solution!