We need when agent log off from extensions notify me or alarm

General Help
1

we need any solution or module to this issue
we have 60 agents 3 shifts as example
ext number 10 Start shift 10Am Until 4PM we need when agent log off from extensions notify me or alarm

we have Flash Operator Panel 2 + Call Center Stats

ASAP

2

I don’t think there’s a canned solution for this. I would look into adding this via dial plan / custom context.

Example - If the logoff event is driven by [macro-user-logoff] ,
then you want to add a line(s) that sends a sip message to ext 123 or sends an email to [email protected]

3

Oddly enough these both have Wall Board options that can let you monitor the agents, the queues and stats.

4

I need a specific property that does not exist

When any agents offline Within his working hours alarm and notify me

Fop2 + Call Center State powerful but not found this

5

You might add to your ‘startup’ process:-

tail -F /var/log/asterisk/full|while read i;do if [[ $i =~ RemoveQueueMember.*from-queue ]];then echo $i|mail -s "Queue logoff" [email protected] ;fi;done &

1 Like
6

i will try and be back
thank’s

7

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